Sahiban Singh Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

During my tenure as a Guest Experience Expert at Marriott, I consistently strived to create an environment where every guest felt genuinely valued and well-cared for. By meticulously managing operations, leading a high-performing team, and diligently upholding brand standards, I played an integral role in enhancing the overall guest experience and ensuring their utmost satisfaction.Key Responsibilities:- Oversaw daily operations, ensuring the smooth and efficient functioning of the… Show more During my tenure as a Guest Experience Expert at Marriott, I consistently strived to create an environment where every guest felt genuinely valued and well-cared for. By meticulously managing operations, leading a high-performing team, and diligently upholding brand standards, I played an integral role in enhancing the overall guest experience and ensuring their utmost satisfaction.Key Responsibilities:- Oversaw daily operations, ensuring the smooth and efficient functioning of the front desk.- Managed a team of dedicated staff members, providing them with guidance, training, and unwavering support to ensure optimal performance and exceed guest satisfaction.- Monitored and meticulously maintained the highest quality standards in service delivery, ensuring strict adherence to brand guidelines and surpassing guest expectations.- Skillfully handled guest complaints and concerns, promptly addressing them with a proactive and empathetic approach, and ensuring a swift and satisfactory resolution.- Exhibited exceptional coordination with various departments, fostering effective communication and seamless collaboration to optimize operational efficiency and elevate the guest experience.- Conducted regular inspections to uphold the utmost standards of cleanliness, safety, and guest comfort, consistently exceeding industry benchmarks. Show less

Gurugram, Haryana, India

As a Restaurant Manager, I was responsible for overseeing the smooth and efficient operation of all divisions within the restaurant. My key areas of focus included financial management, employee training and evaluation, compliance with legal and safety regulations, and maintaining the overall condition of restaurant equipment and assets. Additionally, I ensured that the restaurant was properly staffed and managed to uphold high dining standards.Key Responsibilities:- Coordinated… Show more As a Restaurant Manager, I was responsible for overseeing the smooth and efficient operation of all divisions within the restaurant. My key areas of focus included financial management, employee training and evaluation, compliance with legal and safety regulations, and maintaining the overall condition of restaurant equipment and assets. Additionally, I ensured that the restaurant was properly staffed and managed to uphold high dining standards.Key Responsibilities:- Coordinated with the manager to optimize the operational efficiency of all restaurant divisions.- Successfully controlled daily expenses within the assigned budget to maintain financial stability.- Implemented and managed comprehensive employee training and evaluation programs to enhance team performance and ensure high service standards.- Ensured strict adherence to legal, safety, hygiene, and environmental requirements, including the latest COVID guidelines, to prioritize the well-being of customers and staff.- Maintained and preserved the condition of restaurant equipment and physical assets to support uninterrupted operations.- Strategically managed staffing levels to ensure the restaurant was adequately manned and efficiently managed, thereby promoting exceptional dining experiences. Show less

Gurugram, Haryana, India

As a Duty Manager at Marriott, I was entrusted with the responsibility of ensuring the seamless operation of the hotel in the absence of the General Manager. I took great pride in maintaining the highest standards of efficiency and effectiveness to deliver an exceptional guest experience.Key Responsibilities:-Assisted IT Shared Services Support: I actively contributed to the maintenance, configuration, and interface management of the Property Management System (PMS). By providing… Show more As a Duty Manager at Marriott, I was entrusted with the responsibility of ensuring the seamless operation of the hotel in the absence of the General Manager. I took great pride in maintaining the highest standards of efficiency and effectiveness to deliver an exceptional guest experience.Key Responsibilities:-Assisted IT Shared Services Support: I actively contributed to the maintenance, configuration, and interface management of the Property Management System (PMS). By providing reliable support, I ensured smooth IT operations to enhance overall guest satisfaction.-Conducted Night Audit and End of Day Procedures: I was accountable for the accurate completion of Night Audit and End of Day procedures. This involved meticulous review and verification of financial transactions, ensuring their compliance with established protocols.-Managed Customer Care Case Management: I regularly reviewed all Customer Care Cases at GXP, prioritizing prompt resolution to meet guest expectations. By collaborating with the revenue department, I maintained a balanced record of the PMS Opera and MARSHA systems.-Handled Inventory Management: A vital aspect of my role was managing the inventory of out-of-order and out-of-service rooms. I collaborated with various departments to expedite necessary repairs and followed up diligently until issues were resolved. This proactive approach guaranteed a seamless guest experience. Show less

Gurugram, Haryana, India

As an accomplished Room Controller at Marriott, I have successfully overseen the inventory management of 300 rooms, catering to the diverse needs of our esteemed guests, including VIPs and Corporate CEOs. With a commitment to personalized service and exceptional attention to detail, I have fostered lasting relationships with guests, ensuring their utmost satisfaction and cultivating their loyalty to our property.Key Responsibilities:-Inventory Management: Meticulously managed the… Show more As an accomplished Room Controller at Marriott, I have successfully overseen the inventory management of 300 rooms, catering to the diverse needs of our esteemed guests, including VIPs and Corporate CEOs. With a commitment to personalized service and exceptional attention to detail, I have fostered lasting relationships with guests, ensuring their utmost satisfaction and cultivating their loyalty to our property.Key Responsibilities:-Inventory Management: Meticulously managed the inventory of 300 rooms, ensuring seamless guest experiences and maintaining optimal occupancy levels.-Guest Relations: Leveraged my exceptional resolution skills to address and resolve any concerns or opportunities for improvement that arose during guests' stays. By going above and beyond, I fostered personal connections, making certain that each guest felt valued and appreciated, resulting in a high rate of returning guests.-Interdepartmental Collaboration: Collaborated closely with various hotel departments, including housekeeping, engineering, sales/marketing, and meetings and special events teams. By facilitating effective communication and coordination, I ensured that the needs of our guests and fellow employees were met efficiently and consistently. Show less

Gurugram, Haryana, India

As a dedicated Front Office Executive at Marriott, I consistently strived to provide unparalleled guest service while maintaining the highest level of professionalism. With a passion for hospitality and a commitment to excellence, I successfully contributed to the smooth operations and overall success of the property. Key Responsibilities:- Handled guest complaints and requests in a professional manner, promptly addressing their needs and ensuring complete guest satisfaction. -… Show more As a dedicated Front Office Executive at Marriott, I consistently strived to provide unparalleled guest service while maintaining the highest level of professionalism. With a passion for hospitality and a commitment to excellence, I successfully contributed to the smooth operations and overall success of the property. Key Responsibilities:- Handled guest complaints and requests in a professional manner, promptly addressing their needs and ensuring complete guest satisfaction. - Utilized effective suggestive selling techniques to maximize room nights, boost occupancy rates, and drive revenue growth. This resulted in achieving the highest upselling revenue among all properties in 2018.- Supervised the daily shift process, ensuring that all team members adhered to standard operating practices and delivered exceptional service at all times.- Assumed additional responsibilities in the absence of the Duty Manager/Front Office Manager, effectively managing operations and maintaining a seamless guest experience.- Strategically blocked guestrooms and balanced room categories to optimize revenue prospects, ensuring the hotel was set up for success. Show less

Gurugram, Haryana, India

As a dedicated Guest Services Agent at Marriott, I consistently provided exceptional service to ensure each guest had a memorable stay. My commitment to excellence and attention to detail contributed to the success of the property and enhanced the overall guest experience.Key Responsibilities:- Engaged each guest as an individual, demonstrating a genuine interest in their needs and preferences. By enrolling guests in the loyalty program, I achieved the highest enrollment rate for… Show more As a dedicated Guest Services Agent at Marriott, I consistently provided exceptional service to ensure each guest had a memorable stay. My commitment to excellence and attention to detail contributed to the success of the property and enhanced the overall guest experience.Key Responsibilities:- Engaged each guest as an individual, demonstrating a genuine interest in their needs and preferences. By enrolling guests in the loyalty program, I achieved the highest enrollment rate for the property in 2017, fostering long-lasting relationships with our valued guests.- Conducted accurate check-in and check-out procedures daily, ensuring smooth transitions for guests throughout their stay. My efficiency and meticulousness in managing these processes contributed to a seamless and hassle-free experience for all.- Exhibited professionalism and efficiency in handling incoming and outgoing telephone calls, maintaining a remarkable Customer Satisfaction Score (CSS) of 96%. By promptly addressing inquiries and requests, I ensured that guests felt valued and well taken care of.- Acted as a dedicated listener, attentively addressing any complaints or concerns raised by guests. I promptly reported such feedback to the shift manager, facilitating swift resolution and ensuring guest satisfaction.- Assumed responsibility for managing a cash float throughout my shift, maintaining a high level of accuracy in financial transactions. I diligently balanced the cash float at the end of each shift, demonstrating a strong commitment to fiscal integrity and operational excellence. Show less

New Delhi, Delhi, India