Sahib Bawa Email & Phone Number

Brisbane, Queensland, Australia

Australia

• Elevated to this position to collaborate within a specialized team managing substantial building and contents loss claims concerning vulnerable clientele, backed by increased approval authority of up to $250k per claim.
• Actively collaborate with supplier and engineer panel to evaluate reports within designated timelines, adjudicating claims in accordance with GICOP guidelines, and adeptly managing cases to prevent any delays.
• Successfully resolved disputes for denials and overturned claims by providing comprehensive documentation, resulting in enhanced customer satisfaction and retention.Underwritten by Hollard Insurance Pty Ltd

Sydney, New South Wales, Australia

• Orchestrated comprehensive case management, fostering engagement with both internal and external stakeholders to facilitate the processing of building and contents insurance claims, valued up to $100k, while ensuring.
• Tasked with the precise end-to-end assessment of claims utilizing the Product Disclosure Statement (PDS), and actively engaging relevant parties to obtain essential documentation for accurate decision-making.

Sydney, New South Wales, Australia

• Led the establishment of annual KPIs, receiving commendable feedback from customers for delivering exceptional assistance with matters concerning business accounts, corporate facilities, commercial discharges, and bank.
• Delivering expert guidance to small business clients regarding inquiries on business lending upto $1m, corporate cards, and relevant products. Educating them on the advantages of available business solutions to empower.

Sydney, New South Wales, Australia

• Supported the senior management smoothly through Covid-19 to manage weekly sales by $100k/week along with assisting an expansion of line haul allocation project
• Collaborated with the sales and operations team to allocate line haul resources daily, optimizing output within the constraints of available capacity.
• Diligently oversaw the processing of invoices and work orders, ensuring their accuracy to facilitate prompt payments.

• Cross-unit collaboration with regional revenue teams to establish and optimise superior levels of company and OTA (online travel agent) website content by incorporating customer feedback
• Solely led the financial management of a property consisting of over 140 units and revenue (~$1.5m/month) reporting and analysis. Published and presented timely, error-free business critical reports and supporting.
• Managed and engaged a pool of 140 owners to deliver timely dividend payouts and necessary cost reporting relating to each individual unit including setting up and dissolving owner contracts
• Successfully led and managed multiple teams during COVID-19 resulting in minimum disruption to the operations, including performing monthly analysis of revenue and expense activity to identify cost-saving opportunities.

• Oversaw the communications of the response team handling 2-3k customer responses/month and maintained 100% response rate across various platforms (Accor, Assistant Manager)
• On-boarded and trained a team of 15+ across multiple operational areas such as brand standards, first aid, emergency procedures, customer service and technology platforms

General Insurance Code Of Practice 2022, Insurance

Tier 2 Compliance Solution- Rg146 Accreditation Program, Banking And Financial Support Services

Provide general advice on financial products and services

Bachelor Of Business

Activities and Societies: Student Representative Council PhotographerRelevant Projects: • Digitally simulated multiple business operations.

High School, Commerce

Activities and Societies: President Of School Photography Club Member Of Student Council Member Of Economics Society Member Of Services.