Sahidul Islam Rana Email & Phone Number

Hong Kong

London, United Kingodom

As a Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.Responsibilities:• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Lead role in on-boarding process of new accounts• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met. • Ensures that client issues are dealt with in an efficient manner, informing the appropriate manager of any problems that may arise. • Owns the contract and contract renewals for new work for an existing client. • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable. • Aware and in pursuit of opportunities for account growth and new business, involving the Sales Manager or support. • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. • Reports to the Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.