An astute professional with overall 18 years of experience in multiple domains like Real Estate, Exhibitions, Events, and Corporate Training, with the last 12 years in training. Areas of Expertise Core competencies include New Hire orientation, Communication skills, Behavioral skills, Soft skills, Customer Service and Train the Trainer. Facilitated many training programs on topics like Leadership Training, Team Building, Time Management, Personal Task Management, Assertiveness, Impression Management, Discovering Self and Building Relationships, Managing Stakeholders, Culture Sensitization, Problem Solving and Critical Thinking, Planning and Prioritization, Developing an Agile Mindset, Stress Management, Interpersonal Skills.Trained 1000’s of employees over the last 12 years in different Organizations across different levels of hierarchy. Have conducted training programs for clients like Airbus, Amazon, Bajaj Finserv, BMW, Cognizant, Mercedes Benz, Sterlite Technologies, Swiggy, Sutherland, Sitel, Sonata Software, Sathyam Ventures to name a few.

1. Handling end to end new hire training programs for their pilot processes Lowes and Avast retention.2. Audited more than 2500 chats of the trainees from the floor and provided feedback for the chats.3. Was part of the weekly audits with the Client for Lowe’s and the Sitel team4. Was part of the team to interact with clients from Avast retention to understand the training requirement.5. Maintained trackers & reports and provided feedback to the new hire trainees.6. Was honoured by Sitel with a “Special Recognition Award” for my work for 2 consecutive quarters.

1. Liasoning with Project Leaders on business overview and culture.2. Anchoring end to end new hire training programs.3. Training new hires on Amazon’s must knows in week one.4. End to end hand holding of new hires.5. Analysing and assessing training session of Amazon’s leaders.6. Maintaining trackers & reports providing feedback on training sessions.

1. End to end new hire voice and accent training for different processes like AT&T, McAfee, Bell, Acer U.S, Acer U.K, Amazon U.S, Amazon U.K, Amazon India, Telefonica O2, Dell, Symantec, Intuit, Ally Bank.2. Soft Skills and Communications training focusing on advanced grammar including Parts of Speech, Tenses, Subject Verb Agreement, Articles, Prepositions & Punctuations.3. Elaborate training on customer service, empathy, Indianisms, paraphrasing, probing skills, understanding customer needs, managing expectations, e-mail, chat & telephone etiquettes, educating the customer & building rapport.4. Educate on Global cultural training like American, Canadian, U.K, Indian, Australian, Philippines based on client requirement.5. Actively seek, clarify and understand information from Operations that leads to an understanding and ownership of associates performance and goals.6. Conduct Pre, Mid & Final assessments for new hire associates prior to product & process training.7. Maintain client database, trackers & reports enabling evaluation of associate performance progress.

1. Handled the pilot process for ComEx, Communication Excellence program where associates of Cognizant around the world are trained through live web-based application Webex.2. Bulats based on CEFR (Common European framework), GE (Global English), Telelangue.3. Elaborate training on few concepts like American pronunciation, Word stress & Intonation, Giving & receiving feedback, Customers request change, presenting in review sessions, Conference calls & making an impression, Minutes of a meeting & Meeting essentials,