• Swiftly address and resolve first and second level support requests, ensuring exceptional client satisfaction• Manage and resolve Helpdesk Tickets & Service Requests through our ticketing system, ensuring meticulous documentation and timely client communication• Conduct onsite visits for issue resolution and hardware deployment, ensuring seamless support• Utilize strong troubleshooting skills to provide friendly and effective assistance via phone, email, or ticketing system• Maintain meticulous documentation and manage Helpdesk Tickets & Service Requests for accurate tracking and resolution• Collaborate seamlessly within the team, actively contributing to process improvements and adherence to security protocols• Showcase proficiency in diverse IT tools and systems, leveraging a keen problem-solving mindset for delivering optimal client experiences• Set up the new hires/PC by installing the operating system, necessary drivers, and required software/tools based on the user's role• Assisted in the installation, configuration, and troubleshooting of Microsoft 365 products and Troubleshoot email server issues• 1st level administrative support: Active Directory new user creation, password resets, Microsoft Exchange mailbox setup

• Provide end-user technical support, resolving hardware, software, and network-related issues promptly to minimize downtime and maintain high user satisfaction• Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security• Proficiently perform installations of desktop software, operating systems, and applications on a variety of hardware including desktops, laptops, tablets, and peripherals, ensuring smooth functionality and optimal performance• Assisted in the installation, configuration, and troubleshooting of Microsoft 365 products and Troubleshoot email server issues• 1st level administrative support: Active Directory new user creation, password resets, Microsoft Exchange mailbox setup• Updated and maintained the service desk incidents, problems, and knowledge databases, contributing to the enhancement of support resources

• Provided tier 1/2 support for IT requests (remotely/ on-site), end user training/ troubleshoot hardware and software problems and take care of in-house IT inventory • Assisted in the installation, configuration, and troubleshooting of Microsoft 365 products and Troubleshoot email server issues• Diagnose and troubleshoot technical issues, including account setup and network configuration • Assist with repair/service of devices, Setting up new PC workstations, printers, and other peripherals• Test software functionality after installation and address any issues that may arise• Provided technical remote support to Windows 7/8/10/11 operating system, macOS, and mobile devices

For over 60 years, we’ve been creating and executing big ideas every day! As a true partner with you, our customers, we know that you don’t call us to help you maintain the status quo. North America's fastest-growing manufacturer and co-packer of salty snacks for retailers and national brands.My Duties and Responsibilities:-• Responsible for best packaging and quality checking of Production• Adhere to all safety guidelines and procedures to create a safe work environment and prevent accidents • Responsible for the efficient operation of the packaging machines ensuring proper weight, splicing of film, sealing, and date code of the finished product• Prepare the machine for the start of production and make adjustments when necessary to meet the quality standards when packaging different products• Monitors equipment and reports malfunctions to maintenance and management• Perform line change procedures and troubleshoot equipment• Maintain effective communication with other production team members• Report and log production data by utilizing our production-related paperwork and new schedules • Participate in team meetings and contribute to process and quality improvements• Executed preventative maintenance on the machine and maintaining cleanliness of equipment and area

A seasoned professional of IT/ITES & Information Security experience in domestic and international markets, Specialist in Strategic Alliances and Channel Partner business development in US. As a Business Development Consultant my responsibilities included targeting US market, generating corporate leads and business through databases, calling, cross selling, organization mapping, Internet research, existing sales leads etc.Expertise in:• Offshore/Outsourcing Customer Interaction Management.• Contact Center Solutions.• Marketing and Channel Business Development• Dissemination of new proposition through direct and indirect sales channels.• Area of Expertise: Procurement services and implementation, Business Development.Specialties:• Team Building & Leadership• Business & Thought Leadership• Custom Solution and concept selling• Decision making ability• Quick Learner, Self Motivated