Joined in the role of AVP - Business Analysis and Product Management wherein, I am handling Digital Origination Journeys of Unsecured Lending - Cards and Loans products such as Travel Cards, Personal Line of Credit/Overdraft Account, EMI/ Personal Installment Plan for Singapore, Vietnam, and India markets

Leading ISO and CMMI Level 5 audits initiatives with SQA/SEPG point of contact for PayDirect suite of Products.

Prioritizes the backlog to gain maximum value for business and scrum teams and manages project timelines

New Agile Team Set Up for Web, Mobile, POS, Payment related products catering to US State departments.

Domain- E-Commerce, Consumer Products• Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, Business requirement Documents and various Merchant and user manuals.• Translating and simplifying requirements.• Requirements management and communication.• Review Test cases, running UAT• Managing the redesign of the company website.• Improving the usability, design, content and conversion of the company website- Specializes in Booking/Order Module, Invoicing Module, Client management for Asia Pacific and EMEA geographic areas, Functional Consulting, BRD preparation, Business Case preparation, System/Process Designing, Trainings

• Worked with functional users for requirements gathering process and change management by co-ordinating with tech specialists.• Utilized UML diagrams such as Use Case, Activity diagrams, Sequence diagrams and Class diagrams to specify, visualize, modify, construct and document the different stages within the project. • Analyzed complex business problems for on call production issues for eSuites Applications and provided timely resolutions.• Writing, modifying, integrating and testing software code eSuites applications.• Maintain existing computer programs by making modifications as required.• Research and evaluation of a variety of POC for new enhancements for eSuites products.• Migration/Data Set Up.• Worked towards Process and Quality assurance for various deliverables on weekly basis and to achieve year on year improvement targets.• Production Issues Resolution.• Identify and communicate technical problems, processes and solutions• Preparation of use case diagrams, metrics reports, manuals and other documentation on the status, operation and maintenance of software.• Assist in the collection and documentation of user requirements• Assist in the development of logical and physical specifications.• Co-ordinated teams of computer programmers and Business services teams along with all stakeholders such as client and TCOE.

• Assisted in the communication between the business units and IT from initial requirements to final implementation of enhancements. • Worked on a daily/weekly basis with functional users for requirements gathering documentation and change management. • Knowledge Base creation and maintenance - created KEDB which all offshore associates can refer to in case they are in different shifts and come across new kind of ticket they never attended to in the past. • Served as a liaison between the business and IT Dev team to provide functional and technical solutions that meet user needs.• Helped existing BA team in streamlining business requirements gathering processes with the introduction of Use case methodology.• Service Level Management - Analyzed and streamlined production Issues resolution process.• Helped team in understanding Incident life cycle Management and prioritizing tickets at hand.• Co-ordinated teams of computer programmers and support team.• Reviewed and suggested improvements on production call handling process undertaken by technical team.• Got rid of redundant processes followed by different members of team.• Researched and evaluated possibility of automation in the current process followed.

 Championed the mobility and Web channels and worked as a Product Owner (PO) to bring both the Web and mobile product vision and roadmap to life.  As a client services team specialist, I was primarily indulged in triaging of Service Desk tickets in terms of priority and severity. Lead sprint planning and forecasting to support large scale product efforts and incorporate product improvements into releases. Played instrumental role in Service Desk SLA monitoring and managing KPI metrics.  Played instrumental role in project monitoring, preparing Impact Analysis (IA), risk assessments and Cost Benefit analysis (CBA) for various projects. Lead an agile scrum team with a focus on teamwork, communication and efficient delivery, providing active leadership to support the team.  Took care of release planning and execution i.e. release mgmt. activities in respect of new projects, bug fixes. Worked on client configuration and maintenance of new clients boarding on to the system including ownership of client specific documentation. Good experience in UAT and functional sign off for mobile and Web applications. Worked with functional users for requirements gathering, business and technical documentation and change management info. Nice exposure on business requirements gathering processes with notable skill in utilisation of UML diagrams such as Use Case and Class diagrams to specify and visualize software product artefacts. Assisted in the communication between the business units and IT from initial requirements to final implementation and prepared artifacts such as BRD and SRS. Lead Business Analyst teams to manage various business stakeholders from both services and end-client side.

• Worked with functional users for requirements gathering documentation and change management by co-ordinating tech specialists.• Utilized UML diagrams such as Use Case, Activity diagrams, Sequence diagrams and Class diagrams to specify, visualize, modify, construct and document the different stages within the project. • Analyzed complex business problems for on call production issues for eSuites Applications and provided timely resolutions.• Writing, modifying, integrating and testing software code eCS Admin and Reporting application.• Maintain existing computer programs by making modifications as required.• Development/Enhancement as per design document• Screens and work flow design.• Unit Test Case preparation and execution.• Providing Knowledge transition to the team on ICE FACES, SPRING, HIBERNATE• Grooming the team members to become future developers and leads• Imparting Quality knowledge to the team.• Migration/Data Set Up and Unit Test Case preparation and execution.• Bug Fixing & Production Issues.• Coding and Unit Testing• Migration/Data Set Up.• Worked towards Process and Quality assurance for various deliverables on weekly basis and to achieve year on year improvement targets.• Production Issues Resolution.• Identify and communicate technical problems, processes and solutions

Got Trained in Technology Programming and Business Analysis and Joined Banking and Financial Services Domain in Techno-functional role post 3 month academy training.