• Lead a team daily and make major decisions with all operation tasks and issues. • Handle employee issues.• Handle and run driver meetings, giving them information and sorting out any issues. • Communicating with clients/vendors daily over email and phone frequently. • Assist with issues 24/7, being on call on weekdays and weekends• Brought the company new accounts with new customers to increase the volume of the loads and profit.Plan, Manage and Monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.Accountable for delivering the run services towards a clients.

*Developing growth strategies and plans*Managing and retaining relationships with existing clients*Increasing client base*Have an in-depth knowledge of business products and value proposition*Identifying and mapping business strengths and customer needs*Researching business opportunities and viable income streams*Reporting on successes and areas needing improvements

• Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect• Providing consistent, concise, accurate internal and external communications• Effectively communicate and present the EI product solution and value proposition to customers• Working collaboratively in a team environment and independently• Solving complex technical integration solutions and issues• Developing and maintaining strong relationships• Demonstrates a commitment to the technology industry staying educated on the new regulations, our product solutions changes, innovations and trends.• Achieving sales lead generation Target

• Prospecting, generating, qualifying, processing and following up on leads.• Collaboratively work with the sales, marketing team and EI leadership to develop lead generation strategies to generate lead opportunities with prospective customers• Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives• Providing consistent, concise, accurate and timely weekly/monthly sales lead gen activity reports to management• Assist in preparing concise, targeted proposals and contracts

*Setting customer expectations and revenue goals.*Identifying customer demands and requirements.*Developing plans to address customer-specific needs.*Planning strategies for customer care and conflict resolution.*Offering exceptional customer service to customers.

Customer ServicesEscalationsCalls & ChatRetailUnited KingdomNext Plc