Customer Interaction: Manage customer inquiries through calls, emails, and chat support, ensuring consistent communication across all channels.Issue Resolution: Handle both voice and non-voice customer complaints, providing timely and effective solutions by coordinating with different teams.Data Entry and Management: Process customer data gathered from calls and chats into the system, ensuring accurate record-keeping and documentation.Technical Support: Provide technical assistance via calls, and create detailed reports or troubleshooting guides sent through emails or other non-voice platforms.Quality Assurance: Monitor and evaluate customer interactions across both voice and non-voice channels to ensure service quality and adherence to company policiesCross-Functional Coordination: Collaborate with other departments to resolve customer issues that require both real-time communication (voice) and detailed documentation (non-voice).

Handle escalated customer queries and concerns related to the E-commerce process. Provide advanced technical support and resolution for complex issues. - Assist customers in troubleshooting problems, guiding them through solutions, and ensuring a positive customer experience.

Act as a point of contact for candidate’s right form sourcing till on boarding process.• Sourcing, phone pre-screening and follow up with candidates till on-board for internal and external open requisitions.• Maintain, update and pool candidates' database.• Fragment job description, format assessment sheets and update resumes.• Assess candidates, gauge their involvement level and excite them for the client's different roles.• Develop a pool of qualified candidates in advance of need.• Build networks to find qualified passive candidates.• Review applications on job boards and evaluate applicant profiles whether they fit to the job requirement.• Analyze position requirements and responsibilities, and identify other needs within the client’sorganization• Develop a plan for identifying needed resources including posting, sourcing, screening, and other recruitment activities• Initial screening and profile matching with reference to Educational Qualification, Total Experience, Relevant Skill sets, Communication skills, Team Compatibility & Attitude• Responsible for implementing and assisting in the development of effective recruiting strategies in order to attract and screen high quality experienced candidates in specific functional areas.• Worked on both state and commercials client’s requirement• Creative, proactive, and self-directed professional with the ability to interact with all levels of management. A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills.

• Generate Qualified leads along for assigned client and passing on the same to sales team.• Taking follow-up with customer for resolution.• Engaged in all the operational work related to the assigned client base. • Responsible for work as a mediator between Clients and sales teams. • Route qualified opportunities to the appropriate sales executives for further development and closure.

Taking follow up with the customer and solving the customer's Queries If the customer is facing an issue in the order and the delivery process so we have to solve those Queries

Listen to customers’ concerns, issues and questionsResolve customers’ concerns and answer customers’ questions to your best abilityMaintain a positive attitude and calmly respond to customers’ complaintsOpen new customer accountsAttract customers by promoting the product and company positively, answering questions and addressing concerns as they ariseRecommend possible products to meet the customers’ needsRefer issues and questions to managers if necessaryPrepare product and customer reports by gathering data collected during customer interactions