• Talent acquisition and Recruitment globally through agencies, job portal and direct walk-ins.• Payroll management through WPS• Preparing Vacation, Cancellation, NOC, Abscond/Escape, Emergency, Staff Transfer and Return from leave application.• Preparing store tools, equipment and accommodation material clearance.• Adding, removing and changing staff in biometric.• Arranging vehicle for airports, suppliers, client and site visit. • Handling loan request, resident permit, health card, visa transfer, passport expiry• Reporting on site accidents to Qatar Insurance Company (QIC) for insurance purpose with all medical, police report, CR copy and computer card copy.• Contract Renewal and Non-renewal• Booking air-tickets through registered supplier and manage ticket invoices• Issuing warning and deduction letters.• Preparing attendance report, absent report, medical report, over-time report and salary report monthly.• Handling accommodation maintenance request, material request, arranging rooms for staff and maintaining cleaning & hygiene.• Preparing certificates, undertaking letters, memo, notice, approval and confirmation letters.• Handling company sim, IT equipment and company vehicle. • Handling vehicle GPS and internal CCTV reports.

• FRM Fraud, International Payment Fraud, RULE Rejections as per process policy.• Handled Flipkart CO-Branded Axis Bank Credit Cards, SuperCoins, Flipkart Pay Later, Wallets and Flipkart Plus Membership.• Handled Targeted Discount, Instant Discount, Instant Cashback, Bank Offers, Third Party Offers and Deferred Discount.• Handled TOA (Token Of Apology) and Price Adjustments upto 10%• Handled Offer Zone, Game Zone, Video Zone and Coupons.• Handling Customer calls (L1) and Emails (L2)• Raising Cancellation & Refund and other Requests.• Explaining seller policy and brand warranty as per seller product page.

Inventory operations, evaluating new shipments, and analysing different suppliers

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development.

Training Agents, Handling SL Monitoring and Generating Reports, Frontend and Backend Support , Resolving Fast Track cases...Handled day to day problems related with hardware and networks.Handled call related BlackBerry configuration.Helping users for activation of new account.Configuration of POP3 account with Blackberry.Activation and Deactivation of Blackberry and Data Card services.Data Card Configuration on laptop.Training on Blackberry and Data card to new users.Information on new services offered by Vodafone.Information on new features on Blackberry device.Setting up Internet on other GPRS supported phone. Information on Value Added Services.Online support relating and queries on Blackberry and Data Card. Handled BlackBerry and GPRS servers.Formation of BlackBerry DevicesInstalling new application on Blackberry device.Handled Customer escalation regarding the issue

VAS - Value Added Services, GPRS and Internet. Iphone blackberry, MAC BOOK and Data Card troubleshooting.Worked as a Customer Support Engineer with Vodafone & Wipro on Project of GPRS, VAS & Blackberry.Handled day to day problems related with hardware and networks.Handled call related BlackBerry configuration.Helping users for activation of new account.Configuration of POP3 account with Blackberry.Activation and Deactivation of Blackberry and Data Card services.Data Card Configuration on laptop.Training on Blackberry and Data card to new users.Information on new services offered by Vodafone.Information on new features on Blackberry device.Setting up Internet on other GPRS supported phone. Information on Value Added Services.Online support relating and queries on Blackberry and Data Card. Handled BlackBerry and GPRS servers.Handled desktop machines and hardware related issues.Handled and troubleshoot of network related problems.Handled Operating System related queries like formatting, installing & Upgrading the OSSoftware Installation and Up-gradation.Handled Software related queries like 3 party application.Promoted VAS (Value Added Services) for Vodafone.GPRS setting for supported Phone.