• Develop operational performance strategies and design operating models.• Produce timely, cost-effective, and high-quality solutions to improve current processes or implement new ones based on analysis, business knowledge, and sound personal judgment.• Facilitate process-led workshops and working sessions with local stakeholders to validate and prioritize opportunities and design end-to-end process solutions that drive business outcomes.• Proactively drive the transformation of operations and processes to maximize the performance of teams and deliver on agreed KPIs and revenue targets.• Manage an outsourced technology team in Romania and outsourced operations team in India. • Lead end-to-end transformation initiatives with rigor around project management and benefits tracking.• Manage multiple projects across all verticals for operations improvement and cost reduction.• Execute recruitment process to hire outsourced staff for operations in India, aiming to achieve cost reduction.• Ensure agreed project deliverables are completed with quality, on time, and on budget—interact at all levels of the organization, communicating project-related decisions outside the project team.• Visualize data and identify system leakages and areas of improvement across operations and the supply chain.• Develop a technical prototype and formulate a detailed Scope of Work (SOW) for new technology features.• Execute recruitment process to hire outsourced staff for operations in India, aiming to achieve cost reduction.• Monitored equipment performance metrics and implemented improvements to optimize equipment utilization and minimize downtime.• Conducted root cause analysis of equipment failures and developed corrective action plans to prevent future issues.• Developed and maintained equipment documentation, including manuals, operating procedures, and safety guidelines.

• Created bespoke local marketing plans with very modest budgets – building brand and driving new client recruitment. Managed key agency and supplier relationships for clients.• Collaborated with national and hyper local retail chains including Food hall, Nature Basket and 24X7 Outlets • Created campaign briefs and collaborated with clients to deliver engaging, integrated marketing plans.• Social Media Marketing: Planned and executed promo activities to reach wider set of customers.• Strategized launches and promo initiatives to drive penetration, growth and gain share of the brand.• Created launch plan and created marketing strategy for brands.• Generated new clients from exhibitions and presented the services of the company.• Conducted market research and surveys for new products and finalized product price points.• Consulted brand for new product developments and conduct their product trails in plants.• Worked on operation planning, equipment planning and operational flow of the factory and prepare layout for the plant on AutoCAD.• Finalized vendor and negotiated deals for the clients.

• Prepared Strategic Plan to boost the declining sales of the outlets.• Analyzed the marketing sales plan prepared by marketing department and checked if it is not having any impact on the P&L.• Created discount offers for the customers to boost the sales of outlet without impacting the P&L.• Negotiated deals with the food delivery aggregators (Zomato, Uber eats) to increase the revenue and profit of the company.• Prepared MIS Report of operations and analysis the P&L of the brand and present it to the board members.• Conducted weekly stock audits and surprise cash audits at the outlets and the base kitchen.• Prepared and analyzed weekly and monthly food cost and variance report of the outlets and base kitchen.• Analyzed daily product wise sales at the outlets and prepared menu engineering report on daily report.• Checked expiry date of all packed items and ensured they are destroyed or consumed before the due date.• Monitored the physical stock taking of food store, beverage store, commissary and outlets.• Conducted systems check of the billing counter to identify the problems in the billing software.• Inventory control and controlled wastages of the outlets and the base kitchen.• Approved the discounts and the marketing offers in accordance with the P&L.

• Implemented ISO standards in leading hotels and restaurants and conducted food safety audit.• Implemented Food Safety Management System Standards in the hotels and conducted FSMS audits.• To carryout site inspections in hotels, restaurants and catering establishments.• Conducted Food Check, Inventory Check, Room Check, Fire Check, Aqua Check and Pool check in the hotels.• Provided FSMS training to managers and employees in hotels, restaurants and catering establishments.