• Driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies.• Understand product interaction within a Business process and from end user experience viewpoint.• Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team.• Work with our development teams… Show more • Driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies.• Understand product interaction within a Business process and from end user experience viewpoint.• Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team.• Work with our development teams through development cycle to ensure features developed meet the desired business objectives.• Collaborate with the development team to evaluate technical options, conducting build versus buy analysis.• Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.• Liaise between product development, reporting, training, and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success.• Provide visibility into status of upcoming improvements to partners.• Monitor and track product feedback to help in the prioritization of development projects.• Refine and build the assigned product offering over time.• Act as product champion and establish effective relationships with key partners Show less

Automating risk monitoring (across all risk types) and testing for Amex across processes, products, business units and risk types leveraging recent advances in data science and technology while providing insights through real time reporting automation.• Develop and drive product roadmap and define timelines for future features and capabilities• Understand and apply new trends and competitive best practices into product roadmap and requirements• Build, prioritize, and sequence… Show more Automating risk monitoring (across all risk types) and testing for Amex across processes, products, business units and risk types leveraging recent advances in data science and technology while providing insights through real time reporting automation.• Develop and drive product roadmap and define timelines for future features and capabilities• Understand and apply new trends and competitive best practices into product roadmap and requirements• Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size• Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution• Identify use cases, define business processes, and craft end-to-end user flows.• Breakdown complex business requirements into actionable product features and technology user stories• Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set• Develop and conduct robust user acceptance testing strategies to ensure accuracy prior to implementation• Conduct competitive assessments and develop product recommendations based on analysis• Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans• Support development of appropriate tracking and reporting to determine product performance Show less

• Requirement analysis and documentation based on inputs received from stakeholders.• Perform UAT for any changes / enhancements in IBM ICM tool • Create UAT test cases for the new requirements, ensuring all scenarios are covered; creating UAT test data, test execution and documentation of results in Rally • Work on adhoc data analysis • Support the Incentive Plan admin team with any requirements or tool related questions • Participate in the quarterly payout validation… Show more • Requirement analysis and documentation based on inputs received from stakeholders.• Perform UAT for any changes / enhancements in IBM ICM tool • Create UAT test cases for the new requirements, ensuring all scenarios are covered; creating UAT test data, test execution and documentation of results in Rally • Work on adhoc data analysis • Support the Incentive Plan admin team with any requirements or tool related questions • Participate in the quarterly payout validation process, and provide support as required • Drive automation of existing manual reporting and data analysis processes, related to incentive compensation management • Managing the ICM document library and keeping it up to date • Investigate and resolve user reported issues related to business rules, processes, data, and reporting• Be the support face for the end users and provide root cause analysis on ICM user issues • Monitor and track user reported issues through reports/dashboards to ensure the timeliness and proper resolution • Regular status updates to the teams and leadership • Maintain documentation for recurring issues and build the support knowledge base for future reference • New feature implementations in order to provide support to end users Show less

Primary objective to develop and implement consistent Sales systems, processes, reporting, analysis, training and incentive programmes across Colt LoBs for all Colt country locations, to increase sales efficiency and productivity.• Ensuring the monthly processing as per Commission Calendar• Reconciliation of Commissions Payouts with Company P&L figures• Publish Monthly Reports & MIS to key Stakeholders & Op Co• Co ordinate with Sales Ops and Account executives to resolve queries… Show more Primary objective to develop and implement consistent Sales systems, processes, reporting, analysis, training and incentive programmes across Colt LoBs for all Colt country locations, to increase sales efficiency and productivity.• Ensuring the monthly processing as per Commission Calendar• Reconciliation of Commissions Payouts with Company P&L figures• Publish Monthly Reports & MIS to key Stakeholders & Op Co• Co ordinate with Sales Ops and Account executives to resolve queries on monthly Commission payout figures• Client / stakeholder management - Sales Director / Managers/Sales Force• Provide Ad hoc reports to business as per the requirements• Ensuring that processes and procedures available are updated and maintained in a structured way.• Dedicated to long term strategy & support his Supervisor to work optimally e.g. On SLA ; Improving Quality; KPIs. • Provide value-add analysis to aid interpretation and understanding.• Support other ad hoc requirements as requested.• Act as single point of contact regarding any of the commission related issue.• Accounting of sales incentives. Show less

Handling customers escalations at Store Level