• Around 5 years of experience with demonstrated strengths in Automation and Manual QA as well as production application support(L1/L2), system integration involving Application Server, Database and storage• Sound knowledge of all phases of SDLC and Agile in the various domains• Very good experience writing SQL queries and performance tuning in Database queries • Hands-on experience on Unix commands and Shell scripting• Expertise in ITIL: Incident, Problem, Change, Release managements, Production support, Application Support, Customer services, ITRS Configuration-Maintenance, Job Scheduling-Monitoring, generating reports and dashboards using MS Excel. Extensive experience in Managing Incident recovery and detailed root case analysis• Provided quality customer service through outbound calls and challenged to provide timely resolutions to support mission-critical application users.• Performed multitasking activities by generating reports, assigning tickets, managed ticketing queues, monitored queues in service now incident management tool.• Experience working with Manual and Automation testing• Very good knowledge of Java programming.• Perform testing and diagnostic on products such as iPhone, Air pods and iPad using appropriate tools• Documentation of various test cases and services• Experience to resolve production issues in timely manner and provide permanent solution to make production system reliable• Involved in application releases, from development, testing and deployment into production• Log monitoring using Kibana and performance matrix monitoring• Actively participate in release and change management process• Experience using ServiceNow, JIRA and other monitoring tools such ITRS• Keeping record of configuration changes and scheduling application updates..• Documenting processes and monitoring application performance metrics.• Strong research and investigative skills, quickly pickup new technologies, troubleshoot technical problems and find solutions• Strength includes strong communication skill, teamwork, quick learner and interpersonal skills• Responsible for proper functioning of existing applications and infrastructure
