Sahil Mungar Email and Phone Number
Sahil Mungar work email
- Valid
- Valid
Sahil Mungar personal email
- Valid
Sahil Mungar phone numbers
Atmaal's growth and service excellence in BPO activities is my current focus, where the integration of AI solutions and transformative strategies are shaping customer experiences and operational efficiency. The team and I have been pivotal in the customer engagement platform's evolution, ensuring a seamless omni-channel experience that champions both innovation and performance.With a proven track record in client relationship management and a dedication to the institutionalization of best-in-class BPO practices, our work has substantially increased productivity and net income. The strategic direction forged for atmaal's delivery centers reflects our commitment to excellence, with a particular emphasis on analytics and performance management.
Atmaal
View- Website:
- atmaal.com
- Employees:
- 1139
-
AtmaalRiyadh, Sa
-
Chief Performance OfficerAtmaal Nov 2024 - PresentResponsible for the growth, monitoring, control and governance of Atmaal’s BPO activities. The group focuses on the key performance indicators of the business and oversees the Delivery centers’ activities that comprises of Contact Center, Financial Operations, Business Operations, Automation and Staffing Solutions.The Performance group is comprised of Account Management, Process Engineering, Data & Analytics, Project Management, Quality Management and Workforce Management.
-
Chief Strategy OfficerAtmaal May 2022 - Nov 2024Responsible for Business Development, Process Engineering, Client Engagement, Change Management, Transformation, Customer Experience transformation. Responsibilities: - Client relationship management (operational and strategic) - Institutionalization of BPO practices - Customer Experience transformation projects- AI and GenAI solutions - Productivity and Profitability of Operations- Strategy Formulation of BPO services- Contact center transformation yielding performance turnaround- Analytics and Performance Management- Project Management
-
Business Architect Head - ConnectmeFnb South Africa Oct 2021 - May 2022Johannesburg, Gauteng, Za- Customer Engagement platform transformation for the FirstRand Group covering Private, Consumer, Business, Corporate, Institutional and Asset Finance businesses- Leader of product management for Contact Center and Operations- Digital integration of contact center and relationship management channels though omni-channel capabilities delivered securely in-app for chat, voice, video and mail. -
Chief Operating Officer - Fnb Connect To CustomerFnb South Africa Jul 2017 - Sep 2021Johannesburg, Gauteng, Za- Optimization and transformation of services leading to volume reductions and cost savings- Implementation of voice and chatbots to reduce call volumes by 20%- Implemented Speech and Text Analytics to gain deeper understanding of client requests and improvements on performance metrics.- Changed the operating model to synergize Private, Consumer and Business Banking contact centers, branches, and relationship banking across retail & business customer segments
-
Head Of Marketing - Fnb Digital BankingFnb South Africa Jan 2015 - Jun 2017Johannesburg, Gauteng, Za- Banking App user growth and migration from traditional banking channels - Digital Marketing management and integrations - Collaborated to pivot the brand strategy to a digital-first bank - Led sales growth through digital channel marketing and sales- Media Spokesperson for Digital Banking
-
Product Manager - Fnb Digital BankingFnb South Africa Jul 2010 - Dec 2014Johannesburg, Gauteng, Za
-
Project Manager - Fnb Digital BankingFnb South Africa Apr 2009 - Jun 2010Johannesburg, Gauteng, Za
-
Project EngineerTelkom Feb 2007 - Mar 2009Centurion, Gauteng, Za
Sahil Mungar Skills
Sahil Mungar Education Details
-
Harvard Business School OnlineDesign Thinking And Innovation -
Mit Sloan Executive EducationDigital Transformation
-
Wits Business SchoolMaster Of Business Administration - Mba
-
University Of Kwazulu-NatalElectronic
Frequently Asked Questions about Sahil Mungar
What company does Sahil Mungar work for?
Sahil Mungar works for Atmaal
What is Sahil Mungar's role at the current company?
Sahil Mungar's current role is Transformation | Strategy | CX | Operations | Contact Center | Digital.
What is Sahil Mungar's email address?
Sahil Mungar's email address is sa****@****ail.com
What is Sahil Mungar's direct phone number?
Sahil Mungar's direct phone number is +271137*****
What schools did Sahil Mungar attend?
Sahil Mungar attended Harvard Business School Online, Mit Sloan Executive Education, Wits Business School, University Of Kwazulu-Natal.
What skills is Sahil Mungar known for?
Sahil Mungar has skills like Mobile Devices, Product Management, Management, Business Analysis, Telecommunications, Business Strategy, Change Management, Project Management, Strategy, Banking, Mobile Technology, Research.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial