My decision to embrace the role of Assistant Venue Manager at Star of Greece was fueled by a desire to reside near the coastline while maintaining a healthy work-life balance. In this capacity, I spearhead sales initiatives, refine operational processes, and provide invaluable support to the venue manager in daily operations. Notable responsibilities include:• Meticulous management of inventory and stock for all front of house consumables and products • Proficiently handling sales and… Show more My decision to embrace the role of Assistant Venue Manager at Star of Greece was fueled by a desire to reside near the coastline while maintaining a healthy work-life balance. In this capacity, I spearhead sales initiatives, refine operational processes, and provide invaluable support to the venue manager in daily operations. Notable responsibilities include:• Meticulous management of inventory and stock for all front of house consumables and products • Proficiently handling sales and bookings for functions, events, and weddings • Facilitating the training and induction of new team members • Orchestrating key client engagements and announcements across social media platforms • Efficiently managing diverse inquiries via phone, email, and in person visits Show less

During my tenure as part of the task force at Capella Lodge, I played a pivotal role in stabilising food and beverage operations following the unexpected departure of a departmental manager. My responsibilities encompassed ensuring seamless service delivery, mentoring new team members, and addressing operational gaps as directed by lodge management.

Motivated by a desire for cultural immersion and professional challenge, I embraced the role of Assistant Lodge Manager at Silky Oaks Lodge, one of the region's iconic properties My broader responsibilities in this role were:• Building relationships with producers and suppliers• Supporting the lodge manager in allocating resources and supporting departmental heads in the smooth operation of their departments • Hosting VIP’s & liaising with key media & industry partners… Show more Motivated by a desire for cultural immersion and professional challenge, I embraced the role of Assistant Lodge Manager at Silky Oaks Lodge, one of the region's iconic properties My broader responsibilities in this role were:• Building relationships with producers and suppliers• Supporting the lodge manager in allocating resources and supporting departmental heads in the smooth operation of their departments • Hosting VIP’s & liaising with key media & industry partners • Assisting in the recruitment and induction of new team members • Managing costs by focusing on improving and optimising operational efficiencies Show less

Commencing my journey with the Westpac Group as a third-party contractor, I swiftly transitioned to the role of hardship consultant within three months. Through empathetic engagement and adherence to banking codes, I assisted vulnerable clients in navigating financial challenges, while actively contributing to risk mitigation and operational enhancements within the organization.Key Achievements & Impacts • Contribution as a ‘subject matter expert’ in the uplift & development of… Show more Commencing my journey with the Westpac Group as a third-party contractor, I swiftly transitioned to the role of hardship consultant within three months. Through empathetic engagement and adherence to banking codes, I assisted vulnerable clients in navigating financial challenges, while actively contributing to risk mitigation and operational enhancements within the organization.Key Achievements & Impacts • Contribution as a ‘subject matter expert’ in the uplift & development of an internal unsecured portfolio process resulting in improvements in efficiency, risk mitigation and reporting• Being selected as a member of the Customer Outcomes & Risk Excellence unit of Customer Assist. The key responsibilities as a member of this unit were to identify & report risks in daily operations to the leadership team and contribute to think tank discussions to improve departmental procedures. • Recipient of the August 2021 hero award within group operations for performing and leading change for my work on a case that resulted in a great outcome for the bank and a vulnerable customer Show less

Due to the catastrophic bushfires that swept through Kangaroo Island in January 2020, my tenure in the role of Assistant Lodge Manager at Southern Ocean Lodge was regrettably curtailed. Despite this, I utilized my time diligently, engaging in comprehensive training sessions while serving as a duty manager. During these sessions, I collaborated closely with lodge managers, dedicating several hours each working day to acquire proficiency in my new responsibilities.My broader responsibilities… Show more Due to the catastrophic bushfires that swept through Kangaroo Island in January 2020, my tenure in the role of Assistant Lodge Manager at Southern Ocean Lodge was regrettably curtailed. Despite this, I utilized my time diligently, engaging in comprehensive training sessions while serving as a duty manager. During these sessions, I collaborated closely with lodge managers, dedicating several hours each working day to acquire proficiency in my new responsibilities.My broader responsibilities in this role were:• Building and maintaining supplier relationships• Controlling stock and inventory management • Processing of all invoices issued to the lodge under the appropriate accounting codes• Coordinating with reservations in head office and scheduling guest transfers, experiences and special requests• Hosting ‘’Famils’’ at the lodge and building business relationships with travel agents, industry members and media • Creating run sheets for groups and special events for all departments• Responsible for daily operations at the lodge in the absence of the lodge managers Show less

My key responsibilities in this role included:• Leading restaurant operations in the absence of the restaurant manager • Conducting daily audit and banking processes • Welcoming and providing a seamless and informative check-in process• Creating daily guest manifest for use of all departments • Writing guest itineraries and preparing guest collateral prior to arrival• Organizing external tour bookings for guests staying at the lodge

My key responsibilities in this role included:• Hiring & supervising the training of new employees • Forecasting & effectively scheduling rosters for the department in accordance with the budget• Directing supervisors and assisting them during busy services • Leading and motivating the team to meet departmental goals • Creating event orders and workflow plans for high profile events • Managing and accounting stock inventory Key Achievements & Impacts… Show more My key responsibilities in this role included:• Hiring & supervising the training of new employees • Forecasting & effectively scheduling rosters for the department in accordance with the budget• Directing supervisors and assisting them during busy services • Leading and motivating the team to meet departmental goals • Creating event orders and workflow plans for high profile events • Managing and accounting stock inventory Key Achievements & Impacts • Created the Southern Ocean Lodge Food & Beverage induction program and produce guide• High departmental staff retention • Successful planning & execution of high-profile events like the Kangaroo Island Food Safari & The 10&Timeless celebration • Achieved highest ever guest satisfaction scores for the department in May 2018 (3.97/4.0 – Sample size 87)• Awarded by the owners for staying within the departmental budget whilst meeting the performance goals for the year. • Travel+Leisure World’s Best Awards 2017 No. 1 Resort in Australia, NZ & Pacific Show less

My key responsibilities in this role included • Managing daily restaurant operations• Training of all new food and beverage staff • Assisting the restaurant manager in quarterly stock takes for the department.• Monitoring staff performance and encouraging continuous improvement Key Achievements & Impacts • Created the Southern Ocean Lodge Seasonal Cocktail Book • Travel+Leisure World’s Best Awards 2017 No. 3 Resort in Australia, NZ & Pacific

My key responsibilities in this role included:• Ensure all guest requests are attended to and appropriately actioned in a timely manner • Maintain brand standards and offer guests a friendly and efficient check in & check out experience • Handle all cashiering during shift and resolve any discrepancies that may arise • Effectively handle room inventory and sales in accordance with daily briefings from the front office manager • Handle reservation inquiries when required and… Show more My key responsibilities in this role included:• Ensure all guest requests are attended to and appropriately actioned in a timely manner • Maintain brand standards and offer guests a friendly and efficient check in & check out experience • Handle all cashiering during shift and resolve any discrepancies that may arise • Effectively handle room inventory and sales in accordance with daily briefings from the front office manager • Handle reservation inquiries when required and practice upselling techniques in accordance with guest needsKey Achievements & Impacts• Gained an in-depth understanding of the front office and reservations department by cross training in all front-line roles • Effectively managed guest expectations and complaints during a 6-month central atrium refurbishment of the hotel Show less