Sahil Sheik Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Point of contact for the rest of the stakeholders in the company (Warehouse, Last mile, Customer service, Finance, IT, Merchandising, Buying, Support) for any issues and discrepancies.- Support the testing phases of the project and facilitate user acceptance testing and feed the same to product team during different feature launches- Liaising with the Finance team in order to sort out issues or queries that is flagged by the Customer Service team that is related to refunds or returns- Working with the Finance & Accounts team in reconciliations with respect to cash/card on deliveries and identifying issues with our Magento systems- Identifying recurring queries and feeding it back to the product team to understand pain point experience on user experience- Liaising with the Operations Manager if significant performance or SLA/fulfillment issues occur within the warehouse- Targeted individual OKRs to achieve operational efficiency and customer satisfaction- Developing, managing & setting up marketing coupons/campaigns; testing the SKUs before promotions & campaigns go live on the website.- Create internal process documents which will help new operations analysts joining the team- Understand how whole website runs right from product upload, checkout, delivery, finance reconciliation, customer issues and look for continous improvements and efficiency.- Work in very SLA driven environment and all queries are resolved in agreed SLA’s.Softwares used: Tableau, JIRA, Magento, Salesforce & Different Payment Gateways (PayFort, CyberSource, MPGS, KNET)

Dubai, United Arab Emirates

- Serving as liaison between the E-commerce team and the rest of the enterprise functions and overlooking the operations of the website (Warehouse, Customer Service, Finance, and IT).- Developing & managing marketing coupons and applying them to necessary SKUs; testing the SKUs before promotions & campaigns go live on the website.- Resolve any order, return, refund and website related issues that compromises the User Experience.- Reconciling Sales report & Out of Balance report to be adjusted by the Finance Team.- Softwares used: JIRA, Magento, SalesForce & Different Payment Gateways (PayFort, CyberSource, MPGS, KNET)

Dubai, United Arab Emirates

- Developing new Operational Support campaigns from the ground up.- Considering the needs of the industry and using marketing techniques to achieve operational excellence.- Streamlining the Invoicing Process by working with the Finance Team.- Implementing Lean Process throughout the facility.- Consistently tracking and managing projects with the HSE, Quality, Inventory and Asset Team to meet the goals and objectives.

Jebel Ali

- Marketing the Loyalty Program (Club Apparel) to retain customer base through Customer Relationship Marketing (CRM).- Assisted the team by creating marketing strategies to increase customer base.- Focused on the Loyalty Program Mobile Application for a better customer interface through testing and development.

Bachelor Of Business Administration - Bba, Marketing, Second Class

Graduated in May 2019 with BBA Honours degree scoring a second class classification.

Cbse Grade 12, Business/Commerce, General, 91.6%

Activities and Societies: Captain of U19 Cricket Team, Winners of various tournaments across UAE and India (Punjab, Delhi, UP), InterHouse.