Business Analyst
Current- Defined and scoped project requirements, creating workflow process diagrams and wireframes using tools like Balsamiq and Draw.io, improving team collaboration and reducing miscommunication.- Delivered 30+ client demonstrations on Merchant Settlement systems and in-house payment acceptance applications, driving user adoption and smoother onboarding processes.- Improved merchant onboarding efficiency by 25% through proactive troubleshooting and enhanced support processes.- Analyzed and resolved over 50 production and UAT issues, implementing permanent fixes that reduced system downtime and mitigated financial losses.- Utilized UML and Swimlane diagrams to streamline workflows, enhancing project understanding across teams and reducing delays.- Presented the NCMC SoftPOS solution to 15+ banking professionals, leading to follow-up engagements with 3 major banks.- Led requirement gathering sessions for J.P. Morgan Chase and other major banks, ensuring timely and accurate project deliveries.- Ensured compliance with regulatory standards through the execution of network mandates.**Key Accomplishments:**- Global Fintech Festival 2024: Educated attendees on the NCMC SoftPOS SDK, resulting in interest from industry leaders.- FIBAC 2024: Presented the NCMC SoftPOS SDK at the Annual Banking Conference, receiving positive feedback and engagement from top banking professionals.- Global Fintech Festival 2023: Demonstrated the in-house developed UPI Switch to attendees, highlighting its benefits and applications.
