Stephen Hilton Email & Phone Number

California, United States

Globally Remote, Us

Executive Chief of Staff and leader building Solution Engineering and Customer Success in the Web3 world of distributed computing

San Diego, California, Us

Drive global data strategy, analytics and automation for the Customer Success and Sales Technology organizations. Programs initiated and managed include Customer Success Play Library for JIT job-aids, a Consumption Analytics/Collateral Automation application for faster, more consistent and data-driven messaging to customers, a business abstraction layer / data pipeline for low-friction data analytics, and nascent event-based alerting API framework to shift the data flow from arbitrary pull to a targeted JIT push. Additionally, manage data science and reporting for CSM organization, including a team of data scientists, data engineers, and BI developers. These programs (and more) provide the foundation to shift from a one-size-fits-all GTM strategy, to a digital / remote / enterprise deployment of CSMs.

San Diego, California, Us

Asked to lead a green-field pilot program to transform the SalesTech organization from a sales-driven culture to a cloud-first customer success culture, including establishing all new standards and processes, communication rhythms, collateral, supporting applications, and best practices, all firmly centered around delivering on customer needs first and foremost. Leading a team of 9 talented CSMs and SEs, we achieved 5% consumption growth over baseline despite headwinds of increased competition, COVID-19, and an unexpected shift to 100% virtual operating environment.

San Diego, California, Us

In 2016 led the development of a new organization: Sales Technology. Establishing a strategic foundation of the '6-Pillars of Solution Engineering', we formalized practices around hiring, performance assessment, recognition and retention; build a path to mentoring, relevant training, and career advancement; established best practices on collateral sharing and collaboration between teams. In 2017, covered 40+ small and medium accounts across all industries, leveraging economies of scale, prioritizing SE effort to maximize revenue, while still ensuring we would delight even the smallest customer. in 2018/2019 shifted to cover the single largest territory, including 3/4 of the largest customers, requiring always-on customer messaging and ability to manage unique challenges of mega-major accounts, delivering 170% to quota. Worked directly with dozens of Silicon Valley firms to optimize data pipe-line and data management practices to facilitate a shift to cloud, enabling an increase of agility, data self-service, and cost optimization based on usage patterns.

San Diego, California, Us

Solution Engineer /Architect in the Silicon Valley / Bay Area, partnering with 3 dozen firms across industries to maximize leverage of existing data infrastructure while consulting on future cloud strategy, particularly around data pipe-line and data management best practices aimed at agility, self-service data access, and enablement of real business-centric results, gaining a huge breadth of experience in what architectures work well (and occasionally, what does not).

Foster City, California, Us

Provided data modeling design expertise within Big Data environments, managing multiple projects at once, ranging from minor tweaks to Asia Pacific data systems, to modeling an entirely new central analytics environment.

San Francisco, Ca, Us

Consult, advise, design, and develop data ingest, transformation, and reporting applications, as well as provide best practice guidance for clients across San Francisco and Silicon Valley.

San Francisco, Ca, Us

Managed the rapid development of a Web Analytics application across a small development teamProvided expertise in large-volume data modeling, application architecture, and ETL developmentPerformed data migration from the traditional RDBMS MySQL to the massively parallel processing (MPP) database Netezza, including structure optimizationApplied agile project management principles to develop in sprints, with prioritized future workload

Sunnyvale, Ca, Us

Managed between IT and the various global advertising businesses to define requirements for the first enterprise-wide business intelligence data repositoryAided the business in organizing over 600 metrics into key performance indicators (KPI), core metrics, and operational metrics, building the basis for a new organizational performance vocabulary

San Francisco, California, Us

Consulted online banking leadership and broader analytic community to architect and develop a consolidated KPI fact schema and supporting ETL processes, allowing for more agile, accurate, and consistent analytic offeringsDeveloped and optimized Teradata / Unix ETL scripts in an extreme volume data environmentProvided consulting services on structural and scheduling best practices for change-resistant business ETL processes on the Teradata RDBMS platform

Seattle, Wa, Us

Architected and developed metadata-driven royalty payment engine to replace core functionality for one of the largest online media distributors in the U.S., enabling full compliance with complex and diverse label contracts Provided consulting services around optimizing table structure performance of a massively parallel processing database such as Teradata, increasing capacity and preserving a fast user experienceDeveloped daily ETL to integrate new CMS and digital media catalog system into a pre-existing Teradata generic data model, allowing a substantial cost savings through the retirement of redundant platforms

Richfield, Minnesota, Us

Provided vision to the future of business intelligence, managed agile development team in production of innovation projects, and represented the retail business to the larger IT organization • Directly supervised 5 senior programmers, 1-8 contractors and indirectly managed 30 BI analysts, with a two year group benefit of 132 million dollars• Developed strategic vision for business intelligence innovation, steering data delivery towards mass collaboration and mass customization to deliver more accurate, actionable and relevant information to users• Implemented an agile model for innovation project development, increasing the productivity of the overall team• Moved business intelligence platform to a service oriented architecture (SOA) to better enable enterprise wide interoperability and cross-functional innovation• Collaborated with business teams to capture and deliver business innovation in a rapid and cost-effective method, ensuring the viability of proof-of-concept work

Richfield, Minnesota, Us

Managed custom business intelligence development, architected enterprise data infrastructure, and consulted between business and technical departments• Directly supervised 2 employees, and 1 to 4 contractors. Indirectly supervised 10 BI analysts and 5 offshore analysts, for a two year group benefit of 68 million dollars in cost savings • Architected the enterprise business intelligence application supporting 90% of retail-facing performance management, real-time alerting, and mass customization reporting, saving 1.2 million dollars per year in additional licensing costs• Managed the development and deployment of an enterprise case management software, saving 3 million dollars in software and licensing costs• Managed 300 ETL jobs, 100 daily reports, 30 alerts, and 8-12 simultaneous innovation projects

Richfield, Minnesota, Us

Architected and programmed custom business intelligence applications, productivity tools, proof-of-concept work for start-up business units, and setting development policies for other developers• Designed and data modeled a distributed, fungible ETL engine, drastically enhancing data processing reliability, recoverability, and scalability • Architected, data modeled and programmed productivity-enhancing toolsets to supplement or replace corporate information systems, allowing the re-deployment of 11 FTE

Richfield, Minnesota, Us

Architected and programmed custom business intelligence applications, productivity tools, and proof-of-concept work for start-up business units • Architected, data modeled and programmed a flexible, metadata driven business intelligence application for 100,000 retail users, allowing for rapid, license-free information deployment to all levels of the enterprise and enhancing organizational agility in reacting to shifting market conditions• Designed a workstation DLL synchronization service, driving development teams to a centralized standard of development, logging, connection management, and error reporting

Richfield, Minnesota, Us

Analyzed and correlated various disparate data systems across the enterprise, providing insight and reporting for retail leadership• Compiled analytics proving the viability of longer store hours, increasing annual revenues by 5 million• Calculated statistical budgets for return/exchange as a percent of gross revenue, and published reporting to retail leadership and enabling a savings of 30 million dollars annually

Us

Compiled quantitative and qualitative reporting and statistical analysis for client delivery, providing the only tangible customer reporting, which was presented by the consultants

Mba, Information Technology Management

Project Management Fundimentals, Project Management

Professional Training, Visual Studio, Msil, C#, Vb, Xml, Aspx

Professional Training, Data Modeling And Design Principles

Communications, Speech, English, Theatre Arts, Film Studies