Interact with potential consumers by educating them on products and services our clients provide Build imperishable relationships with customers with interpersonal skills and overall personability Answer questions regarding services and expand on the benefits of our brand vs. competitorsParticipate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date informationComplete customer's orders efficiently and accurately

• Provides level one troubleshooting in English and French and resolution to product database issues related to Audatex and Solera software including resolving errors in the application by using SQL code, database manipulation, and database rebuilds in accordance with Service Level Standards (SLS).• Provides level one technical support to both internal and external clients that use, train, or install Audatex and Solera products including but not limited to Field Engineers, Technicians, Clients, Sales Team, Trainers, and Install Specialists.• Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best approach for resolving the problem.• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.

• Implemented a trouble-ticket system for tracking IT issues and providing weekly reports to management, increasing customer satisfaction by an estimated 25%.• Resolved network outages within 24 hours, improving the average time from 1 day to 30 minutes.• Maximized system performance by providing IT troubleshooting and support resolution for network and software applications, resulting in fewer customer complaints.• Developed automated processes for installation of hardware and software and enabled to significantly reduce manual work and time.

Developed a vast game ecosystem featuring dynamic 3D environments from scratch with interactive characters, objects, and landscapes.• Improved game speed by 75% and load times by 25%, utilizing highly efficient algor code to reduce lag and stuttering.Built a comprehensive game engine capable of supporting both single- player and multiplayer game modes.