Sahima Farook Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Develop stakeholder relationships with Key Clients to ensure proper handling of shipment operations.
• Preparing daily and weekly shipment delivery performance reports of key clients to monitor achievement of target success rate.
• Handling of emails & tickets and delegating tasks to team members in line with the workload management plan.
• Managing shipping enquiries, quotations, and coordination with 3PL & clients in arranging local and international shipment deliveries.
• Provide support to the sales and operations teams for end to end follow up on shipment life cycle.
• Communicating with carriers, freight forwarders, and other logistics service providers to ensure timely delivery and proper handling of shipments.

Sri Lanka

•  Promoted as acting Team Leader - 2022.
• Managing and assisting team member queries and concerns [job & non-job related].
• Maintaining of MIS & KPI reports monthly, quarterly, and yearly for team member performance evaluations and assessments.
• Assistance in creation of live chat, outbound/inbound calls & emails scripts and templates.
• Preparation of weekly rosters in accordance to Workforce Management requirements.
• Assist other departments in developing operations process and ensure to share correct process updates to CS teams.

Sri Lanka

• Overseeing and management of all social media accounts [Facebook, Instagram, and Website].
• Develop engaging, creative, innovative content for regularly scheduled posts and promote brand-focused messages.
• Coordinate social media messaging with advertising departments, brand managers, and assist in achieving quarterly or seasonal goals.
• Work with other departments to develop social media timelines coinciding with new product & service releases, ad campaigns, or other brand messages.

Sri Lanka

•  Handling of Clients Services department tasks;
• Monitoring and handling the generic inbox [responding to emails received and forwarding of emails to relevant parties].
• Distribution and assigning of various clients and IFA requests to specific admin team members.
• Handling and assisting ad-hoc tasks assigned by the Functional Head and Top Management [IFA Departures, Client Re-Assignments, and Sending out portfolio valuation statements to clients & IFAs on a daily, quarterly &.
• Review, track, maintain and prepare MIS reports and presentations for the Top Management.
• Making worldwide courier arrangements for confidential clients and management related documents.

Sri Lanka

• > [Australian Project - Azilion Corporation]
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Respond to customer inquiries and handle complaints by providing appropriate solutions / alternatives within the time limits and follow up to ensure resolution.
• Engage in large amounts of outbound calls [recommend potential products or services to customers and generate sales leads].
• Maintain records of customer interactions, process customer accounts and file confidential documents.
• Obtain payment and other vital information from prospective customers and record the same on the system data base.

Sri Lanka

• Monitor the systems for equipment failure or errors in performance and notify supervisors on a daily and weekly basis.
• Compiling, verifying accuracy and sorting client information to prepare weekly and monthly reports.
• Respond to customer queries via emails and phone calls.
• Assist in the preparation of monthly and yearly management accounts and financial statements.
• Maintain invoices, weekly petty cash and other journal posting.

Master Of Business Administration - Mba, Business Administration And Management, General, 77%

1st in class distinction.

Executive Diploma In Business Management, Business Administration And Management, General, 58%