• Developed and implemented CRM solutions for various fields, catering to 44.2 million subscribers in STC Enterprise & Personal Business Units.• Managed and enhanced 30+ CRMs for STC Sales & Retentions and Collections.• Integrated with STC Tawasul, Oracle, and Absher using REST, API, SOAP, JSON.• Led the development of Tawakkalna Ticketing System, serving 30 million users.• Created and optimized 15+ Support Solutions, including Assessment, Survey, HR, PMS, Schedule, Score Card, Notifications, REAS, NDA and Biometric solutions.• Implemented business process improvements and solution design documentation (SDD) while ensuring successful UAT.• Upgraded systems based on cyber security penetration test reports (CC Certified).• Provided leadership and guidance to the team, ensuring timely project delivery using Agile methodology and following the security standard.• Meeting client expectations and resolved project challenges by providing technical and analytical solutions.• Facilitated continuous improvement through individual and team coaching.• Contributed to the development strategy across the organization, enabling faster and more efficient product delivery.• Developed multiple internal systems that serve +5000 employees in the company.• Managed 46+ external clients, consistently delivering on their CRM goals and achieving high client satisfaction.• Collaborate with company departments to automate its major tasks, facilitate services, employee interactions, and supporting the company's core operations.• Provided proactive support and facilitation to address challenges and obstacles faced by my team as well as other technical teams, ensuring smooth operations.

• Defined tech vision, aligned with business goals.• Led R&D of 3 innovative technologies, improving competitive position by 15%.• Implemented IT systems, boosting efficiency by 25% and productivity by 30%.• Managed tech budget, achieving 15% cost savings through strategic investments.• Established and enforced technical standards, ensuring 100% compliance.• Built high-performing technical team, increasing engagement by 30% and reducing the turnover average.• Implemented comprehensive data security, with 0 breaches and 99.9% uptime.• Integrated 4 new technologies, improving operational efficiency by 22%.• Communicated tech strategy, earning 95% stakeholder approval.• Managed 4 vendor relationships, achieving 95% customer satisfaction.• Manage and guide multiple technical teams (Backend Developers, Frontend Developers, DevOps, UI/UX Designers, QA & Testing, Mobile App Developers, Scrum Master, Technical Writers, HR, Recruitment)

• Developed and implemented CRM solutions for various fields, catering to 44.2 million subscribers in STC Enterprise & Personal Business Units.• Managed and enhanced 30+ CRMs for STC Sales & Retentions and Collections.• Integrated with STC Tawasul, Oracle, and Absher using REST, API, SOAP, JSON.• Led the development of Tawakkalna Ticketing System, serving 30 million users.• Created and optimized 15+ Support Solutions, including Assessment, Survey, HR, PMS, Schedule, Score Card, Notifications, REAS, NDA and Biometric solutions.• Implemented business process improvements and solution design documentation (SDD) while ensuring successful UAT.• Upgraded systems based on cyber security penetration test reports (CC Certified).• Provided leadership and guidance to the team, ensuring timely project delivery using Agile methodology and following the security standard.• Meeting client expectations and resolved project challenges by providing technical and analytical solutions.• Facilitated continuous improvement through individual and team coaching.• Contributed to the development strategy across the organization, enabling faster and more efficient product delivery.• Developed multiple internal systems that serve +5000 employees in the company.• Managed 46+ external clients, consistently delivering on their CRM goals and achieving high client satisfaction.• Collaborate with company departments to automate its major tasks, facilitate services, employee interactions, and supporting the company's core operations.• Provided proactive support and facilitation to address challenges and obstacles faced by my team as well as other technical teams, ensuring smooth operations.

• Developing Student Information System (SIS ERP)• Developing the ERPs for (KIU University, IMAN University, Islamic Academy, Khatib Academy, Arabic KSU Institute, Gulf Colleges, New Muslim Academy)• Integrate SIS ERP & Moodle LMS and Blackboard collaborate in one ERP.• Programming and analysis the educational, academic and administrative systems of universities .• Planned and developed SIS ERP for 6 universities, including IMAN, Islamic Academy, and KSU, improving operational efficiency by 90%.• Integrated SIS ERP with Moodle LMS and Blackboard Collaborate, streamlining university processes by 35%.• Designed, analyzed 8 successful project lifecycles, achieving 95% of organizational goals.• Developed Online E-Learning Solution, managing all university departments without any papers for 15+ years, and serving over 5,000 students through LMS & SIS platforms.• Deployed ERP serving students in 142+ cities worldwide, increasing global reach by 80%.• Ensured 99% accuracy of functionality and robust security measures for all user activities, tailoring access and permissions to align with university policies and roles

• Led initiatives that lead to 25% sales growth and secured 10+ new contracts annually.• Directed a team of 8+ developers, designers, and sales staff.• Developed 40+ systems and websites, aligned with client needs.• Oversaw 35+ projects through to handover phase.• Conducted market analysis and acquiring 20 new customers.• Managed 30+ client relationships, exceeding expectations by 90% customer satisfaction.• Implemented 8 digital marketing campaigns, resulting in 15% increase in direct sales.• Managed 20+ clients and meeting 100% of their expectations.

Design and build registration and E-Learning Solution for Arabic Linguistics Institute at King Saud University

• Worked as a Full Stack developer for websites using PHP and ASP.NET Based on different databases (SQL Server, MySQL, Access, and SQLite).• Conducted system analysis, created UML diagrams and flow charts for 5+ websites.• Designed UIs and UX for 8+ websites, improving usability and customer satisfaction.• Built 15+ new websites, demonstrating skills in both front and back-end.• Developed the front and backend for 35+ websites, converted from Classic ASP to PHP.

• Web Developer/Frontend Developer.• Developer and systems analyst using ASP.Net & SQL Server .• Systems Analyst (UML & FlowChart) Global HL7 standard.