• Created requirements documentation, change control artifacts and client-specific custom documents for project comprehension and proposed solutions.• Planned, coordinated and facilitated requirements discussions with clients and appropriate personnel to achieve client's business and technical needs in alignment with the product capabilities.• Communicated business information to clients to ensure deliverables meet expectations.• Evaluated and edited documentation to improve content, precision, usage, grammar, formatting and comprehension.• Assisted in managing project scope deliverables.• Conducted training for internal and external clients regarding projects, products and platforms.• Developed an in-depth understanding of Zoot products in order to present products to fulfill optimal client solutions. • Maintained effective professional working relationships with a wide variety of key stakeholders, both internal and external to the organization.

• Hired to restore the business' overall health. Managed daily operations by implementing new processes to increase production by reducing inventory and purchasing errors. Aligned resources to gain efficiencies which improved customer relationships and ultimately increased community awareness, perception and sentiment toward the business. • Responsible for businesses sales, operations, marketing, daily accounting, accounts payable, accounts receivable, Installations, scheduling, purchasing, returns, inventory, bank deposits.

• Learned every aspect of the business, from installations to management and employee supervision.• Store manager responsibilities included training new employees, sales and daily store operations. • Store Operations: project management, scheduling, ordering product, customer satisfaction, daily accounting and bank deposits.• Trained all new employees on the eastern half of Montana in sales, customer service, point of sale system and scheduling.• Implemented a weekly, monthly and yearly sales bonus plan. One-hundred percent of yearly quotas were met. Weekly quotas were met 177 of 212 periods. Monthly quotas were met 42 of 49 periods. . • As inside and outside sales representative, increased Bozeman sales 50 percent to $1.2 million.• Assisted owner in expanding territory eastward. Configured Helena store operating procedures including; inventory plan, training the new manager on daily operations, product offerings and sales techniques.• While working as a service technician, was trusted to complete most off-site installs individually as a trusted and knowledgeable employee. Held a very high customer satisfaction record.

• Owner/Operator mobile photo booth.• Cashed-based business with zero debt.• Promoted and created networking for the business by offering photographers, planners and venues a commission for each job sold.• Created social network pages (Facebook, Twitter) to promote the business, as well as keep customers informed .• Self-taught new applications – Wordpress & Adobe Photoshop.