Fahmi Sahraoui Email & Phone Number

Oslo, No

Oslo, Norway

DescriptionWork alongside company officers, business managers, security teams and IT managers to effectively monitor and maintain the security of the organization´s informations assets.• Establish and manage security strategies• Monitor and evaluate the IT threat landscape, establish enterprise-wide information security policies and controls to reduce risk, lead auditing and compliance initiatives• Develop resiliency to enable rapid recovery from security breaches• Ensuring that the organization is adaptable to evolving compliance regulations• Develop and manage an enterprise-wide security and privacy program• Develop and promote a security awareness and education program• Ensure compliance to GDPR• Implement and manage GDPR requirements• Serve as focal point between the customers, the organization and the data protection authority (DPO)

Oslo, Norway

Description• Accountable for the incident management process and all documents that support it, including the responsibilities of guidelines, executive management, development and improvement, design, and integrations of the process• Define Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)• Establish and manage security strategies• Ownership and management of the Information Security Management System• Planning and execution of internal and external security audits• Management of non-conformities, security vulnerabilities, risks, and incidents• Developing a security awareness program

Oslo, Norway

Description• Managing the transformation of the group service management framework• Upgrading the existing SM framework from ITIL V3 to MSMCF based on ITIL 4, Scrum, DevOps and Agile• Collaboration with multiple teams (Security, Architecture, Solution, Platform and Product) to establish a Cloud Center of Excellence powered by MS Azure

Oslo Area, Norway

Ownership of multiple processes: Incident Management, Security Incident Management & Information Security Management.Accountable for the processes and all documents that supports them. This includes the responsibility of guidelines, executive management, development and improvement, design and integrations of the processes.Responsibilities as process owner:• The holistic management of the performance in detection, analysis, diagnosis and resolution of incidents• Define key performance indicators (KPIs) and align them with critical success factors (CSFs)• Review KPIs and ensure that they meet business goals and CSFs• Identify process improvements for effectiveness, efficiency and quality• Provide necessary documentation, knowledge and authority to the practitioners of the processes• Ensure and facilitate collaboration and information flow with other processes and process owners• Ensure that process documentation is up to date• Identify and implement adaptations between different processesResponsibilities as Incident Manager:• Ensure the correct handling of all incidents in line with the incident management process• Ensure that all KPIs are met and that these correspond to SLAs• Ensure that the of communication with end users meets the quality expectations defined for such• Monitor the incident backlog and initiate measures to recover targets and improve the backlog health• Assist in correct prioritizing of incidents• Ensure the quality of ticket logging, ticket handling and initiate coaching in case of deviation• Notify and coordinate with the problem manager in case of problem candidate incidents• Keep an overview of known errors and workarounds during problem management• During major incidents and escalations, assemble an incident response team and coordinate efforts with a view to restore normal service operation as soon as possible

Oslo Area, Norway

Responsibilities:• 2nd line technical support (break/fix)• Migration of users and assets between domains• On site technical support and incident management• Training end users in new solutions• Imaging and configuration of new assets• Installation of network CIs, such as software and printers• Server maintenance, including, patching, fail overs, software updates etc.• Office 365 management and support

Oslo Area, Norway

Ansvarsområder: • Teknisk support 2. og 3. linje• Deltagelse i prosjekter, migreringer og aftercare• Utkjøring og onsite support• Trening og opplæring av kunder i nye systemer• Migrering og dataoverføring til O365• Oppsett og datamigrering av backupsystemer• Teknisk erfaring: • Oppsett av Office 365 tenanter• Overføring av domener og konfigurering av DNS for migrering• Synkronisering av brukere mellom on-premises AD til Azure AD• Migrering av mailbokser fra on-premises Exchange server til O365• Administrering og støtte av O365• Oppsett av PCer i forbindelse med migrering fra Win 7 til Win 10• Tilpassing av Win 10 image for massedistribusjon• Utvikling av skripter for stilleinsallasjon av programmer• Oppsett av NAS for backup av kundedata

Dublin

Overall management of the Norwegian and Dutch accounts, including Service Desk, Order Desk, IMAC, UA and CTS.Responsibilities:• Duty manager, responsibility for the Client Innovation Center, including business continuity, disaster recovery and resolving any incidents that may degrade or interrupt the delivery of any service.• Project participation, collaboration with internal and client teams for the successful transitioning of new services.• Meeting service level agreements, objectives (SLAs and SLOs) and KPIs.• Design, implementation, and optimization of work instructions.• Working with CSMs and Service Managers to provide the best service possible and with a view to resolving issues and escalations.• Participation in on-boarding a new major account to the pool, including service operation, continuous improvement, and optimization.• Co-ordination with different resolver-groups, account teams and situation managers on high impact issues.• Day to day tasks such as claim/billing monitoring and correction, team building, etc.

Dublin

Responsibilities:• Responsible for staffing and planning, including creating reports for Line Managers.• Severity coordination, process control and knowledge database updates.• Coaching agents on new applications and processes, and assisting in their development.• Assisting Quality Specialist with RCA’s on Dsats and assisting Delivery Analysts on investigation and PBAs.• Acting Team Lead in his absence.

Dublin

Responsibilities:• Service Desk agent, call/email handling in technical related issues from end users.• Managing tickets from creation to resolution.Experienced in:• Network/security• Cloud solutions (O365, G Suite)• Software (MS Windows, Office, Java, IE,)• Active Directory/IAM• Citrix

Geneva Area, Switzerland

Responsibilities:• Startup and operation of a multi-service business• Financial, administrative, fiscal and operational management of the unit• Personnel management and responsibility

Geneva Area, Switzerland

Responsibilities:• Daily operation of the shop. (Multi service: shoe repair, key cutting, stamp creations and engravings).• Training of new staff members.• Ordering, reception and control of merchandise.• Stock-taking.

Oslo Area, Norway

Rimi is Norway's leading chain of grocery supermarkets with around 300 units across the country.Responsibilities:• Financial, administrative, fiscal and operational management of the unit.• Personnel management, development and responsibility.• Meeting the groups requirements for quality and market profile.• Negotiations with suppliers.• Responsibilities for realization of all operational targets, including sales, costs, volumes, strategies, campaigns etc.

Oslo Area, Norway

Rimi is Norway's leading chain of grocery supermarkets with around 300 units across the country.Responsibilities:• Assist the shop manager in his absence.• Train and develop new staff members.• Lead the team on a day to day basis, delegating tasks and setting up schedules.• Ordering, reception and controlling the merchandise for the supermarket.

Oslo Area, Norway

Rimi is Norway's leading chain of grocery supermarkets with around 300 units across the country.Responsibilities:• Staff member in the fruit & vegetable department.• Reception and exposure of the merchandise.• Stock-take and management.