Fahmi Sahraoui Email & Phone Number

Oslo, NO

Oslo, Norway

• DescriptionWork alongside company officers, business managers, security teams and IT managers to effectively monitor and maintain the security of the organization´s informations assets.
• Establish and manage security strategies
• Monitor and evaluate the IT threat landscape, establish enterprise-wide information security policies and controls to reduce risk, lead auditing and compliance initiatives
• Develop resiliency to enable rapid recovery from security breaches
• Ensuring that the organization is adaptable to evolving compliance regulations
• Develop and manage an enterprise-wide security and privacy program

Oslo, Norway

• Description
• Accountable for the incident management process and all documents that support it, including the responsibilities of guidelines, executive management, development and improvement, design, and integrations of the process
• Define Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
• Establish and manage security strategies
• Ownership and management of the Information Security Management System
• Planning and execution of internal and external security audits

Oslo, Norway

• Description
• Managing the transformation of the group service management framework
• Upgrading the existing SM framework from ITIL V3 to MSMCF based on ITIL 4, Scrum, DevOps and Agile
• Collaboration with multiple teams (Security, Architecture, Solution, Platform and Product) to establish a Cloud Center of Excellence powered by MS Azure

Oslo Area, Norway

• Ownership of multiple processes: Incident Management, Security Incident Management & Information Security Management.Accountable for the processes and all documents that supports them. This includes the responsibility.
• The holistic management of the performance in detection, analysis, diagnosis and resolution of incidents
• Define key performance indicators (KPIs) and align them with critical success factors (CSFs)
• Review KPIs and ensure that they meet business goals and CSFs
• Identify process improvements for effectiveness, efficiency and quality
• Provide necessary documentation, knowledge and authority to the practitioners of the processes

Oslo Area, Norway

• Responsibilities:
• 2nd line technical support (break/fix)
• Migration of users and assets between domains
• On site technical support and incident management
• Training end users in new solutions
• Imaging and configuration of new assets

Oslo Area, Norway

• Ansvarsområder:
• Teknisk support 2. og 3. linje
• Deltagelse i prosjekter, migreringer og aftercare
• Utkjøring og onsite support
• Trening og opplæring av kunder i nye systemer
• Migrering og dataoverføring til O365

Dublin

• Overall management of the Norwegian and Dutch accounts, including Service Desk, Order Desk, IMAC, UA and CTS.Responsibilities:
• Duty manager, responsibility for the Client Innovation Center, including business continuity, disaster recovery and resolving any incidents that may degrade or interrupt the delivery of any service.
• Project participation, collaboration with internal and client teams for the successful transitioning of new services.
• Meeting service level agreements, objectives (SLAs and SLOs) and KPIs.
• Design, implementation, and optimization of work instructions.
• Working with CSMs and Service Managers to provide the best service possible and with a view to resolving issues and escalations.

Dublin

• Responsibilities:
• Responsible for staffing and planning, including creating reports for Line Managers.
• Severity coordination, process control and knowledge database updates.
• Coaching agents on new applications and processes, and assisting in their development.
• Assisting Quality Specialist with RCA’s on Dsats and assisting Delivery Analysts on investigation and PBAs.
• Acting Team Lead in his absence.

Dublin

• Responsibilities:
• Service Desk agent, call/email handling in technical related issues from end users.
• Managing tickets from creation to resolution.Experienced in:
• Network/security
• Cloud solutions (O365, G Suite)
• Software (MS Windows, Office, Java, IE,)

Geneva Area, Switzerland

• Responsibilities:
• Startup and operation of a multi-service business
• Financial, administrative, fiscal and operational management of the unit
• Personnel management and responsibility

Geneva Area, Switzerland

• Responsibilities:
• Daily operation of the shop. (Multi service: shoe repair, key cutting, stamp creations and engravings).
• Training of new staff members.
• Ordering, reception and control of merchandise.
• Stock-taking.

Oslo Area, Norway

• Rimi is Norway's leading chain of grocery supermarkets with around 300 units across the country.Responsibilities:
• Financial, administrative, fiscal and operational management of the unit.
• Personnel management, development and responsibility.
• Meeting the groups requirements for quality and market profile.
• Negotiations with suppliers.
• Responsibilities for realization of all operational targets, including sales, costs, volumes, strategies, campaigns etc.

Oslo Area, Norway

• Rimi is Norway's leading chain of grocery supermarkets with around 300 units across the country.Responsibilities:
• Assist the shop manager in his absence.
• Train and develop new staff members.
• Lead the team on a day to day basis, delegating tasks and setting up schedules.
• Ordering, reception and controlling the merchandise for the supermarket.

Oslo Area, Norway

• Rimi is Norway's leading chain of grocery supermarkets with around 300 units across the country.Responsibilities:
• Staff member in the fruit & vegetable department.
• Reception and exposure of the merchandise.
• Stock-take and management.