Sai Aditya Chitrala Email & Phone Number

Chennai, Tamil Nadu, India

Lead the implementation of digital initiatives, guiding the development and execution of comprehensive digital strategies tailored to organizational objectives and industry best practices.Monitor and improve the customer experience by closely engaging with doctors, staff, and stakeholders to understand their requirements, pain points, and feedback. Utilize data-driven insights to inform decision-making and drive continuous improvement.Collaborate seamlessly with cross-functional teams… Show more Lead the implementation of digital initiatives, guiding the development and execution of comprehensive digital strategies tailored to organizational objectives and industry best practices.Monitor and improve the customer experience by closely engaging with doctors, staff, and stakeholders to understand their requirements, pain points, and feedback. Utilize data-driven insights to inform decision-making and drive continuous improvement.Collaborate seamlessly with cross-functional teams to identify opportunities for innovation and implement technology solutions that address key challenges and drive positive outcomes.Conduct Proof of Concept (POC) engagements with various digital technology companies to validate proposed digital products and services, ensuring alignment with organizational needs and strategic objectives.Drive the adoption of digital tools and platforms to enhance patient care delivery, streamline processes, and optimize operational efficiency, ultimately improving outcomes and driving organizational success. Show less

Chennai, Tamil Nadu, India

1. Operations : Observe and improve the customer experience is a continuous process through regular monitoring, understanding requirements, pain points & feedback of doctors and staff, analyze user data, conduct user testing, & provide consistent positive support.2. Digital Product development: Identifying the key features, user experience, and technical requirements for the products & work closely with Digital Strategy team to build and launch of digital products.3. Launch and… Show more 1. Operations : Observe and improve the customer experience is a continuous process through regular monitoring, understanding requirements, pain points & feedback of doctors and staff, analyze user data, conduct user testing, & provide consistent positive support.2. Digital Product development: Identifying the key features, user experience, and technical requirements for the products & work closely with Digital Strategy team to build and launch of digital products.3. Launch and monitoring: Launch the digital products and services and monitor their performance regularly. 4. Conduct Proof of Concept (POC) with digital tech companies: Conduct POC's with various digital technology companies to validate the proposed digital products and services. Show less

Chennai, Tamil Nadu, India

Bengaluru Area, India

My present engagement is a P&L responsibility where I am accountable for business Improvement and new initiative development for RxDx Clinics. The role focuses on initiating tech advancements across the organization to improve patient services.• Business Improvement: Grown the business through increasing tie-ups that create an eco-system that bring about clinician and patient engagement. • Tech initiatives: To make RxDx a paperless organization through establishing an effective… Show more My present engagement is a P&L responsibility where I am accountable for business Improvement and new initiative development for RxDx Clinics. The role focuses on initiating tech advancements across the organization to improve patient services.• Business Improvement: Grown the business through increasing tie-ups that create an eco-system that bring about clinician and patient engagement. • Tech initiatives: To make RxDx a paperless organization through establishing an effective, efficient and personalized EMR for doctors and customers. Initiated the online ecosystem to fulfill online consultations, lab & pharmacy fulfillment of customers. • New Business Initiatives: Work very closely with the Marketing and Sales team to understand the market needs and try and develop strategies around the same. Introduce new market streams (corporate tie-ups / telemedicine with rural areas, CSR) and ensure to create and convert opportunities across the customer value chain.• Projects: Accountable to complete new projects and initiatives within said deadlines. Responsible for managing projects, statutory compliances, and operations of new clinics.• Quality & Audits: Regularly audit various department and processes and ensure the teams meet the targets for their specific quality indicators as per NABH requirements.• Training Needs and team development: work with team leads and HR team to develop simple yet effective Training needs that align with NABH requirements for Doctors, Staff for effective service delivery and communication. Organize and conduct CME for doctors on a monthly basis. Show less

Bengaluru Area, India

Responsibilities: Operations & marketing • To lead the operations of various functional units of the clinics with focus on Resource Planning, Process Improvement and Quality Control• Responsible for coordinating between clinical and non-clinical departments and manage day to day operations and deliverables• Formulate and Implement Standard Operating Procedures (SOP) for to improve productivity and customer service• Arrange Camps, Continuous Medical Education (CMEs), Awareness… Show more Responsibilities: Operations & marketing • To lead the operations of various functional units of the clinics with focus on Resource Planning, Process Improvement and Quality Control• Responsible for coordinating between clinical and non-clinical departments and manage day to day operations and deliverables• Formulate and Implement Standard Operating Procedures (SOP) for to improve productivity and customer service• Arrange Camps, Continuous Medical Education (CMEs), Awareness program, Press Conferences and Press Releases Annual pricing reviews and communicating same to statutory and other business concerns (KPME, TPA’s and corporate) Conduct Health awareness programs to build Asian Health Alliance as a brand Promote hospital facilities and services to the health care professionals Documentation of minutes of the meetings, discussions and policy decisions, time lines. • Customer Relationship Management Monitor patient feedbacks across all centers. Conduct Root Cause Analysis (RCA) to ensure maximum customer satisfaction Handle customer grievances and suggest corrective measures Show less

Whitefield, Bangalore

• Accountable for preparedness of hospital for its legal and regulatory requirements with respect to NABH audits. Responsible in achieving NAH reaccreditation for RxDx.• Documentation of standard operating policy, manual creation and implementation.• Training Staff with respect to clinical safety, patient safety, quality improvement tools and methods in regular intervals.• Initiating the quality improvement programme which involves monitoring of clinical and managerial clinical… Show more • Accountable for preparedness of hospital for its legal and regulatory requirements with respect to NABH audits. Responsible in achieving NAH reaccreditation for RxDx.• Documentation of standard operating policy, manual creation and implementation.• Training Staff with respect to clinical safety, patient safety, quality improvement tools and methods in regular intervals.• Initiating the quality improvement programme which involves monitoring of clinical and managerial clinical indicators, data collection, and statistical analysis using various quality tools and in implementing corrective and preventive action.• Conducting scheduled internal audits to assess the status of the quality improvement programme.• Initiating different committees in the hospital comprising of all levels of management, scheduling meeting plans, conducting trainings to educate on the role and purpose of the committee, in monitoring and implement the quality improvement programme.• Documentation of minutes of the meetings, discussions and policy decisions, time lines.• Establish performance requirements / department goals and evaluate the work of reports in order to achieve the department goals and develop reportees who are unable to meet expected performance levels.• Responsible for coordinating between clinical and non-clinical departments and manage day to day operations and deliverables• Successfully implemented telemedicine services for customers via mobile app / web portal. Show less

Chennai Area, India

COMPUTER SKILLSMS Office 2007 (MS Excel, Access, Power point)Statistical Analytical Tools: SPSS, Minitab

Chennai Area, India

- Responsible for Quality control and compliance for Vasan health care’s 180 hospitals across India.- Adept at people management: managing around nine cross functional teams, stakeholder management across all levels of business and client relationships.- Responsible for implementing and achieving National Accreditation Board for Hospitals and Healthcare Providers (NABH) accreditation for hospitals of Vasan Eye Care. - Implemented 5S projects in important departments… Show more - Responsible for Quality control and compliance for Vasan health care’s 180 hospitals across India.- Adept at people management: managing around nine cross functional teams, stakeholder management across all levels of business and client relationships.- Responsible for implementing and achieving National Accreditation Board for Hospitals and Healthcare Providers (NABH) accreditation for hospitals of Vasan Eye Care. - Implemented 5S projects in important departments of the Hospitals, resulting in simplification and standardization of processes involved, efficient utilization of resources, setting standards for other departments to learn and implement.- Define quality metrics for different processes and departments of the hospital, measure baseline performance, educate process owners and staff, set benchmarks and targets, conduct root cause analysis and implement solutions to continuously improve and surpass the set targets.- Worked on process mapping, design, testing, training and implementation of Electronic Medical Records (EMR) by incorporating six sigma tools through the project successfully in 30 branches of the eye care network. - Currently working on designing a clinical management system (CMS) that helps automate clinical audit for entire network.- Keen interest in Healthcare Innovations and Data Analytics. Show less

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 4.28

Deemed to be University, Accredited by NAAC at the `A' level

B.Sc. Hons, Economics, 4.48

Deemed to be University, Accredited by NAAC at the `A' level

12Th Class C.B.S.E, M.A.E

Education record