Operations Specialist
Current
Sep 2023 - Present
AeroLeads people directory · profile
Sai Gounder Email & Phone Number
Operations Specialist & Customer Service Wizard with a passion for Data Analysis
at
Optus
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations Specialist & Customer Service Wizard with a passion for Data Analysis
Location
Mumbai, Maharashtra, India
Company size
Who is Sai Gounder? Overview
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Quick answer
Sai Gounder is listed as Operations Specialist & Customer Service Wizard with a passion for Data Analysis at Optus, a company with 10167 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sai Gounder.
Sai Gounder previously worked as Operations Specialist at Optus and Sr. Accounts Receivable Analyst at Gebbs Healthcare Solutions. Sai Gounder holds Master Of Business Administration - Mba, Analytics And Data Science from Manipal University Jaipur.
Company email context
Email format at Optus
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Optus
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Profile bio
About Sai Gounder
Hey there :) I am Sai Gounder, a Senior Operations Executive by profession and a fitness enthusiast at heart.While pursuing my Commerce degree, I discovered my passion for optimizing processes and leading teams. That’s when I started honing my skills in operations management through hands-on experience.In 2019 – I joined Teleperformance India as a Customer Service Executive. I managed customer default and bankruptcy due diligence for Equifax and reported customer success metrics weekly.In 2022 – I advanced to a Sr. Associate role at Gebbs Healthcare, where I focused on client communications and AR claim challenges. My efforts saved U.S. medical service providers over $427K through efficient follow-ups with insurance companies.In 2023 – I joined Convergys India as a Sr. Operations Representative. I streamlined office operations, cutting costs by 250%, trained over 50 associates, and contributed an additional $250K in revenue through sales and operational improvements. My performance earned me the Young Rising Star Award within just six months.Throughout my journey, I’ve remained passionate about process optimization, team leadership, and driving tangible growth.
Current workplace
Sai Gounder's current company
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Optus
4 roles
Sai Gounder work experience
A career timeline built from the work history available for this profile.
Sr. Accounts Receivable Analyst
As an experienced professional in medical billing, I specialize in the role of AR Claims Status, Denials, and Follow-up. With a strong understanding of the complexities of healthcare reimbursement, I am dedicated to resolving claim denials and ensuring timely payment for medical services.In my role, I meticulously analyze and track claim statuses.
Jul 2022 - Jul 2023
Quality Assurance Analyst
Audited the client sales data based on set protocols and managed an excel database of the performance kpi’s.
Aug 2021 - Feb 2022
Customer Service Executive
Validation of dispute raised by client in the consumer credit report and provide results of investigation.Investigating disputes raised by other credit reporting agencies like Transunion and Experian.Providing solution in stipulated time frame.
Oct 2019 - Jan 2021
Team & coworkers
Colleagues at Optus
Other employees you can reach at optus.com.au. View company contacts for 10167 employees →
MG
Mark Glendenning
Colleague at Optus
Gwandalan, New South Wales, Australia, Australia
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GB
Graham Barber
Colleague at Optus
Greater Sydney Area, Australia
View →
MH
Mark Hemmons
Colleague at Optus
Greater Sydney Area, Australia
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RS
Raptore Sleepy
Colleague at Optus
Greater Sydney Area, Australia
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TS
Tina Shiner
Colleague at Optus
Greater Sydney Area, Australia
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MS
Melissa Simpson
Colleague at Optus
Greater Adelaide Area, Australia
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CS
Charlie Simmonds
Colleague at Optus
Canberra, Australian Capital Territory, Australia, Australia
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UN
Umair Naeem
Colleague at Optus
Sydney, New South Wales, Australia, Australia
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CB
Chris Brown
Colleague at Optus
Greater Sydney Area, Australia
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JM
Jan Michael Lazaro
Colleague at Optus
Central Luzon, Philippines, Philippines
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Mark Glendenning
Colleague at Optus
Gwandalan, New South Wales, Australia, Australia
View →
GB
Graham Barber
Colleague at Optus
Greater Sydney Area, Australia
View →
MH
Mark Hemmons
Colleague at Optus
Greater Sydney Area, Australia
View →
RS
Raptore Sleepy
Colleague at Optus
Greater Sydney Area, Australia
View →
TS
Tina Shiner
Colleague at Optus
Greater Sydney Area, Australia
View →
MS
Melissa Simpson
Colleague at Optus
Greater Adelaide Area, Australia
View →
CS
Charlie Simmonds
Colleague at Optus
Canberra, Australian Capital Territory, Australia, Australia
View →
UN
Umair Naeem
Colleague at Optus
Sydney, New South Wales, Australia, Australia
View →
CB
Chris Brown
Colleague at Optus
Greater Sydney Area, Australia
View →
JM
Jan Michael Lazaro
Colleague at Optus
Central Luzon, Philippines, Philippines
View →
2 education records
Sai Gounder education
Master Of Business Administration - Mba, Analytics And Data Science
Bachelor Of Commerce - Bcom, International Business/Trade/Commerce, B
FAQ
Frequently asked questions about Sai Gounder
Quick answers generated from the profile data available on this page.
What company does Sai Gounder work for?
Sai Gounder works for Optus.
What is Sai Gounder's role at Optus?
Sai Gounder is listed as Operations Specialist & Customer Service Wizard with a passion for Data Analysis at Optus.
Where is Sai Gounder based?
Sai Gounder is based in Mumbai, Maharashtra, India while working with Optus.
What companies has Sai Gounder worked for?
Sai Gounder has worked for Optus, Gebbs Healthcare Solutions, Tech Mahindra Business Services, and Teleperformance.
Who are Sai Gounder's colleagues at Optus?
Sai Gounder's colleagues at Optus include Mark Glendenning, Graham Barber, Mark Hemmons, Raptore Sleepy, and Tina Shiner.
How can I contact Sai Gounder?
You can use AeroLeads to view verified contact signals for Sai Gounder at Optus, including work email, phone, and LinkedIn data when available.
What schools did Sai Gounder attend?
Sai Gounder holds Master Of Business Administration - Mba, Analytics And Data Science from Manipal University Jaipur.
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