As a Sr Windows Administrator at Wipro Technologies, I work with a team of engineers to ensure the reliability, availability, and performance of various IT services and systems for our clients. I use ServiceNow, a leading cloud-based platform, to manage service requests, incidents, problems, changes, and configurations, as well as to automate workflows, monitor SLAs, and generate reports and dashboards.I have over four years of experience in providing technical support on Office 365, Exchange, VMware,ADDS, AZURE and network troubleshooting for different IT environments and domains. I have successfully resolved complex issues related to PowerShell,DNS, DHCP, LAN, WAN, VPN, and firewall, using various tools and methods. I have also contributed to the improvement of service quality, customer satisfaction, and operational efficiency, by implementing best practices, documenting solutions, and providing feedback and suggestions.