Sai Krishna Email & Phone Number

Irvine, California, United States

Northridge, California

• Provided comprehensive support for both software and hardware issues, resolving printer connectivity problems and ensuring smooth operation for over 1,000 users.
• Regularly performed system maintenance tasks and executed frequent software backups, minimizing data loss and enhancing system reliability.
• Developed detailed documentation for repair processes, contributing to the improvement of technical support procedures and increasing efficiency in future troubleshooting.
• Demonstrated exceptional problem-solving skills, consulting with users over the phone, running testing scripts, and employing probing questions to identify root causes and deliver effective solutions.
• Expertly installed and conducted minor repairs on hardware, software, and peripheral equipment, reducing downtime and ensuring optimal functionality across the campus.

Hyderabad, Telangana, India

• Delivered 1st & 2nd level technical support for SmartPlant Foundation (SPF) and Web Client SRs, ensuring prompt solutions and customer contentment with quality responses.
• Managed virtual machines efficiently, addressed network and API concerns adeptly, and effectively aided clients operating in cloud environments.
• Worked closely with development on Support Items and HF Testing, actively contributing to product enhancement and meticulous testing procedures.
• Excelled in a versatile position involving technical assistance, training, collaborative teamwork, and aiding cloud operations, with an emphasis on satisfaction and unity.
• Trained junior team members about SmartPlant software, nurturing their development, and partnered across departments to contribute to problem-solving efforts.

Master Of Science - Ms, Computer Science, 3.77/4.0

Bachelor'S Degree, Mechanical Engineering, 3.5/4.0

Activities and Societies: ASME || SAE || HVPC ||