Technical Support: Provide first and second-level technical support to end-users for desktop, laptop, and peripheral hardware, as well as software applications and operating systems.Installation and Configuration: Install, configure, and maintain desktops, laptops, printers, and other peripherals. Ensure software installations and updates are properly executed.Network Connectivity: Assist with troubleshooting network connectivity issues, including LAN, WAN, and VPN connections.User Account Management: Manage user accounts, passwords, and permissions in Active Directory and other user management systems.Customer Service: Provide excellent customer service, ensuring all support requests are handled in a timely and professional manner.Asset Management: Maintain an inventory of IT assets and ensure accurate records of hardware and software licenses.User Account Management: Manage user accounts, passwords, and permissions in Active Directory and other user management systems.

Passionate and dedicated IT professional with over 7 months of experience in providing top-notch desktop support in fast-paced environments. Proficient in diagnosing and resolving a wide range of hardware, software, and network issues, ensuring minimal downtime and maximum productivity for end users. Adept at working both independently and as part of a dynamic team, consistently delivering high-quality technical support and excellent customer service.Key Skills & Competencies:Expertise in troubleshooting and resolving hardware and software issues on Windows and Mac operating systems.Proficient in managing and configuring Active Directory, Office 365, and various enterprise software.Skilled in network troubleshooting, including LAN/WAN, TCP/IP, DNS, and VPN.Strong understanding of ITIL processes and best practices.Excellent communication skills, with a proven track record of explaining technical concepts to non-technical users.Experience with remote desktop support tools and ticketing systems such as ServiceNow and Zendesk.Ability to manage multiple tasks and priorities in a high-pressure environment.Committed to continuous learning and staying up-to-date with the latest technology trends.