Sai N Email and Phone Number

• Define and manage change control processes for development and release readiness criteria and ensure all changes meet criteria prior to deployment• Create and maintain a detailed release management schedule.• Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.• Facilitate release activities across all Salesforce development and administrator teams, ensuring quality and timely deployments across environments• Work with Salesforce development team(s) to maintain allowed test coverage in Salesforce and resolve all the deployment errors.• Monitor all lower environments (Salesforce sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets• Validate post release activities /track release metrics to improvement and report successes/failures to stakeholders and teams• Conduct Release Readiness reviews and Business Go/No-Go reviews• Work with Salesforce support team(s) coordinating Salesforce release calls and support activities• Responsible for maintaining consistency between Salesforce sandbox environments, from Development through INT, UAT, Pre-PROD and Production.• Effectively coordinate with multiple teams driving constant communication, dependent tasks, and information exchange resulting in an efficient process.• Track release metrics to drive improvement and report successes/failures to stakeholders• Work with developers to properly resolve merge conflicts, deployment errors and meet code coverage criteria• Have a strong understanding of deployments using Force.com migration tools (Copado, Salesforce Tools IDE, GITHub, and Version Control)• Experience managing the release processes for business on-boarding projects and data migrations using Copado.• Hands on experience with Salesforce.com configurations, roles, profiles, and other permission controls• Ability to communicate effectively and confidently with team members.

•Manage the discovery phase and the full SDLC for a portfolio of projects that included integrations, customizations, and enhancements to the Service and Sales Cloud with a regional rollout for clients• Led the end to end delivery of a Salesforce.com projects which involve planning, assessment, design, developing, integrating, testing and deploying a Salesforce.com for Service Cloud and Sales Cloud• Create project plans with detailed task distribution and execute projects using Agile as well as Waterfall methodologies to ensure the project is delivered on time and beyond customer expectations• Manage a deployment project to handle the integration of legacy platforms to Salesforce.com (including user and license administration/troubleshooting/data migration)• Implemented and maintained Salesforce implementation for 1000+ licensed users. • Written anonymous scripts and SOQL & SOSL searches for data analysis and updates. • Created the process builders to automate the business processes and field updates. • Worked on creating the utility classes, anonymous scripts to close the open cases and data loaders • Handling the production issues in service now and ensuring that issues are resolved within SLA. • Identify duplicate accounts in salesforce and keep only parent account record based on last modified date. • Communicate system changes to the users in advance so they understand the change and how to useit prior to implementation• Manage all processes that impact / relate to Salesforce.com• Manage new releases of SFDC and efficiently roll out new features• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objectsand functions.• Create new reporting capabilities and respond to ad hoc reporting requests as needed• Create and manage user accounts and groups including security configuration.

• Drive Planning & delivery of High – quality Salesforce based application deployments to a variety of clients. Configuration and administration of Salesforce.com enterprise editions.• Manage security, users, roles, profiles, groups, queues, sharing rules and other setup options.• Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures.• Extensive experience in designing Custom Formula fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts fields updates.• Create and manage custom objects, page layouts and fields within the CRM.• Provide implementation and support to customers with numerous enhancement and AppExchange packages to Salesforce including: Adobe Sign, Conga Composer, DocuSign.• Release Manager responsible for all salesforce monthly release to multiple salesforce instances. This also includes moving code & configuration between development & QA/Testing sandboxes during the development/Testing/configuration stages prior deploying to Production. • Work with Customer to plan and schedule tactical business and technology events, such as software patching, maintenance, or Minor Releases that impact the Managed Cloud Services, in a manner calculated to minimize disruption to Customer's business.• Proactively highlight opportunities to improve performance in all areas of operations including productivity, financial management, execution of processes and procedures, achievement of service levels and high levels of customer satisfaction.• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.• Conducted training on all salesforce related systems to sales and marketing teams.

Salesforce Certified Platform Developer I (SU16).Performed the roles of Salesforce.com Developer and Admin in the organization.Implemented Salesforce.com for admissions, principal data tracking, and recruitment.Created Custom Objects and fields for transactional and contractual information.Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.Created workflow rules and defined related tasks, email alerts, and field updates.Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.Specially worked on Case Management with Workflow & Approval Process, User Entitlements andRole hierarchy for Salesforce.com Applications.Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.Designed Continuous Integration & Continuous Deployment process from scratch for my client, worked on tools like GIT, SVN for version controlling. Used Jenkins & Bamboo for continuous deployment. Designed the branching strategy for the GIT repository and designed the process flow in the CI/CD process. Deployed AWS instances using Terraform as INFRASTRUCTURE AS CODE and manged the instances using Terraform. Knowledge on tools like docker,packer,vagrant.

• Provides support for simple trouble shooting requirements. May be required to Work as on-call support of in shifts to provide 24x7 type of support.• Configure Sybase Replication Server to manage synchronization of data across the enterprise.• Developed mappings to extract data from Sybase Server to load the Data Warehouse.• Provide a time-bound resolution to all the issues that are being faced by the servers. • Raise a change request if sever configuration needs a modification. • Inform the Application team regarding issues faced by server requires their intervention, if needed setup a call with App team and explain all the scenarios that can happen if they fail to address the issue on time.• Work with PDBA and App team to make sure the servers are following the best standard practices. • Responsible for looking into Performance issues on Sybase Server.• Accountable for daily error monitoring & performance monitoring in PROD Servers.• Responsible for creating configuring and troubleshooting Weekend Dbcc, Update Statistics and Reorg maintenance jobs on Sybase servers.