As an Instructional Assistant with the UH Law IT team, I specialize in addressing the technological needs of students, faculty, and staff through Zendesk's ticketing platform. My responsibilities span from setting up virtual private networks (VPNs) to troubleshooting network connectivity issues and configuring wireless networks. Additionally, I provide technical support for software applications such as the Microsoft Office Suite, Adobe Creative Suite, and Google Suite.I'm also involved in diagnosing and resolving hardware issues for desktop and laptop computers, which includes replacing damaged components such as power supplies, RAM, and hard drives.