Sai Prashanth Reddy Email & Phone Number

Adelaide, Sa, Au

Australia

Adelaide, South Australia, Australia

• Define and create test suites and test cases for all new applications prior to deployment based on business requirement and update the existing one with new process changes.• Perform Integration and regression testing for payments software, Point of sale systems and OTR App.• Identify, analyse, document and manage all bugs raised during test cycles in Azure DevOps• Collaborate with business analysts, developers & functional consultants to understand requirements for the test environments.• Provide test summary updates on a regular basis and prepare a test completion report to share with all business stakeholders at the end of each test cycle.

Adelaide, South Australia, Australia

• Monitored and maintained computer systems and networks, ensuring optimal functionality, capacity, and performance of the point of sale, Backoffice, and head office systems.• Maintained Active Directory records of site systems, updated permissions, and ensured compliance with organizational policies. Managed user logins, maintenance, and security within specified time frames• Check and maintain IP interfaces on site Cisco routers, troubleshooting missing interfaces, and disabling routes to ensure cellular fallback. Collaborated with Telstra for network health checks and administered network traffic and capacity based on store or location requirements. Monitored DHCP activity for optimal network performance.• Assisted in the Microsoft ERP rollout as the point of contact for IT during project oxygen cutovers. Created and managed POS register accounts in Active Directory and Microsoft Dynamics 365, updating them with offers and payment configurations.• Assisted in establishing proof of play and resolving network conflicts for over 2000 digital marketing screens across the OTR brand. Collaborated with contractors and the marketing team to identify and resolve screen issues, ensuring optimal display performance.• Responded to helpdesk calls from all peregrine brands(OTR convenience, Subway, Oporto, Smokemart, and GYG) stores (500 stores), logged work done, tracked, escalated, and managed problems for efficient IT support. Assigned tickets to relevant teams based on urgency, ensuring timely closure and customer satisfaction.• Create and update technical documents or procedures onto the company IT service desk portal

Adelaide, South Australia, Australia

Hyderabad, Telangana, India

Developing a java project for online ticket booking system

Education record

Bachelors, Computer Science