 Around 3+ years of overall extensive experience in Salesforce.com CRM and Force.com platform with proficiency as an Administrator. A certified Salesforce professional, seeking for a challenging opportunity in the Salesforce field where I can leverage my prior CRM experience for the growth of the company and to enhance my knowledge and career growth. Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats. Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc. Performed validation rules, work flows, e-mail services and approval process using customization  Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs. Experience in Data Loading using Import Data Wizard and Apex Data Loader. Highly focused on analytics to measure KPI’s and created reports and dashboards for business users. Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Repot Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization. Worked on Agile Methodology. Created Users and granted permissions in Service cloud as per the requirement. Provided customers with best practice solutions as related to Salesforce CRM.