Managed 40 to 84 routes at a time, ensuring on-time dispatching and real-time route optimization. Utilized data analysis to identify trends, improve efficiency, and proactively address delivery challenges. Developed and implemented task management systems to improve team coordination and visibility across delivery operations. Conducted data-driven performance assessments for Delivery Associates (DAs), optimizing training and improving service quality. Coordinated urgent deliveries, managed last-minute changes, and provided real-time solutions to customer problems. Arranged tow trucks and resolved logistical challenges, ensuring minimal disruption in operations. Collected and analyzed data on delivery routes, improving overall delivery completion rates and performance metrics.