• Supports Google Ads Account Managers/ Clients with their Video Ads performance issues via email and chat.• Provides prompt and efficient service to Clients and Account Managers including appropriate escalation of customer's issues• Troubleshoot and resolve issues related to Google Video Ads which includes technical troubleshooting of issues related to Google Video Campaign setup, performance, optimization related issues etc.,• Day to day activities include working with account managers and level 1 engineers to help troubleshoot issues related to Ad formats, bidding, performance, setup, conversion tracking,remarketing.• Working with Product Development team for high escalation cases on Beta.Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care.

• Supporting Clients/Customers' issues via chat and providing the ideal resolution.• Creating Excel/Word documents to assist team members with process-related tasks.• Reporting process/tool flaws to higher authorities to improve strategy and operations.• Initiating team meetings to discuss processes and share information with teammates.

• Proctoring tests for students in the US and UK via Zoom.• Provided a secure testing environment by validating students' identities and monitoring them during administration.• Participated in the distribution and gathering of test items.• Reported any suspected abnormalities to the testing coordinator.

• Successfully interpreted data to conclude managerial actions and strategies.• Used statistical techniques for hypothesis testing to validate data and interpretations.• Presented data and conclusions to the team to improve strategies and operations.• Proposed solutions to improve system efficiency and reduce manual power.• Optimized data collection procedure and generated reports on a weekly, monthly, and quarterly basis.

• Oversee sales, transition, and delivery of the company's products and services.• Conduct market research and analysis to develop marketing campaigns for the company's products.• Collect contact information from potential consumers by cold calling, internet research, and email.• Establish and nurture connections with clients via phone calls, direct mail campaigns, in-person meetings, and presentations.• Coordinate customer appointments, meetings, and conversations with top management to expand business and explore new prospects.• Coordinate customer meetings with internal teams for project development and delivery operations.• Manage a database of potential consumer contact information, including phone numbers and emails.• Help to achieve revenue targets from both existing and new customers.