• Identifying client needs and reviewing their requirements to promote appropriate services that will help clients achieve their objectives.• Provide technical consultation and solutions mainly on cyber security projects to customers• Prepare technical documents in response to RFI,RFP etc.• Provide pre-sales consultation and product presentation to prospective clients

• Worked on Various applications to build MSI packages and Patches (MSP) and performed customization by using Transforms and worked on Silent Installs for certain applications to automate them for software distribution• Application Packaging for Windows 7/10 & Windows Server environment• Used SCCM to deploy the application first to the UAT environment and then to the Production environment• Integration and troubleshooting of vendor supplied .msi installations using… Show more • Worked on Various applications to build MSI packages and Patches (MSP) and performed customization by using Transforms and worked on Silent Installs for certain applications to automate them for software distribution• Application Packaging for Windows 7/10 & Windows Server environment• Used SCCM to deploy the application first to the UAT environment and then to the Production environment• Integration and troubleshooting of vendor supplied .msi installations using Install shield, and Orca.• Supported, and contributed VBScript, Batch and PowerShell scripting solutions.• Sequenced applications using Microsoft App-V Client 5.1.• Performed QA tests for the applications packaged, before moving them to Production.• Prioritized application packaging requests to meet hard dead-lines and Service Level Agreements (SLAs) Show less

• Providing telephone and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary.• Assisting in installation, operation, configuration, customization, and usage of assigned products.• Applying diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures.• Using troubleshooting techniques and tools to… Show more • Providing telephone and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary.• Assisting in installation, operation, configuration, customization, and usage of assigned products.• Applying diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures.• Using troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Show less

• Provided technical support for customers of Time Warner Cable, the largest Internet Service Provider throughout the U.S. • Effectively addressed customer queries by understanding challenges faced by the customer.• Troubleshooted software and connectivity issues for mixed environment- Windows, Mac OS.• Earned solid reputation for resolving complex issues and providing exceptional customer service.