Client Tech Support Associate
Hyderabad, Telangana, India
• Providing telephone and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary.• Assisting in installation, operation, configuration, customization, and usage of assigned products.• Applying diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures.• Using troubleshooting techniques and tools to… Show more • Providing telephone and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary.• Assisting in installation, operation, configuration, customization, and usage of assigned products.• Applying diagnostic techniques to identify problems investigate causes and recommend solutions to correct failures.• Using troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Show less