Accomplishment driven Service Delivery Manager with over 10 years solid experience andexpertise in managing operations with both in-house and remote teams. Successful in reorganizing, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of release management deliverable s as well as enhance department efficiencies amidst fast-paced working environments.

Design, plan and implement business strategies, plans and procedures. Set comprehensive goals for business growth and success Establish policies and procedures that promote company culture and vision. Oversee daily operations and the work of executives Lead employees. Be a motivator for other employees to analyze and interpret data and metrics. Create reports for the management (CEO). Take the lead in expansion activities Maintain relationships with Pharma & BFS clients and vendors

Providing clear leadership and direction to the Operations team for the quality service of maintenance for the Live Production Environments. Building a strong trusted relationship with the client and ensuring that client are properly informed of actions and plans in the Operations domain;Improving the stake-holder management across the different levels within the client that touches the Operations domain strengthen the capability of the Operations team and its output in terms of Quality of service, Meaningful reports shared with top management; stability and predictability of the Production platform at all times act on behalf of my client, Streamline the daily operations, i.e. fulfilling our SLA's, incident and problem management, organizing planned deployments and release management, improving lifecycle patch deployment, Build-up a strong team spirit with people that enjoy coming to work . Formal and informal reporting on a regular basis

Proving clear leadership and direction to the Operations team for the quality service of maintenance for the Live Production Environments. Building a strong trusted relationship with the Business and Product team ensuring that the ops team are properly informed of actions and plans in the Operations domain;Improving the stake-holder management across the different levels within the internal client that touches the Operations domain. Strengthen the capability of the Operations team and its output in terms of Quality of service, Meaningful reports that always shared with top management; stability and predictability of the BSS Production platform, Streamline the daily operations, i.e. fulfilling our SLA's, & TAT incident and problem management, organizing planned deployments and release management, improving lifecycle patch deployment, Build-up a strong team spirit with people that enjoy coming to work;Formal and informal reporting on a regular basis

Jul’92 – Nov’03 with CESC Limited as Assistant Manager (Financial Systems).Responsible for Data Centre Management, Backup Management, Programming, System Administration of Payroll System including Retirement benefits (P.F., Gratuity) for 14500 employee PC / Server, Router, Hubs and Switches, installation support and maintenance, New LAN / WAN implementation and daily maintenance. Etc. Achievements I had implemented ERP module in ORACLE for our real time inventory checking. Instead of Lucent I had establish 350 nodes LAN with the lucent guideline and cost of the total LAN ¼ of the lucent cost. Earlier company had a process for time sheet in hard copy from different location to HQ. But after ½ years I change the process in electronic format from different location. Handled the following projects:

Meeting with clients and determining their requirements. Working with clients on the definition of the scope of a project. Planning timelines and the resources needed, Clarifying a client's system specifications, and understanding the nature of their business. Got the opportunity to work in different domains like Energy Transportation and Tea production house.

Dedicated managed EDP shift operation and time to time operate the mainframe computer systems. That includes printers, tape drives, and peripheral equipment. The role also typically includes monitoring regular system back-ups and performing routine troubleshooting.