Responsible for order validation, cycle counts, audits, research, and additional duties as assigned, including providing assistance to the operations team by maintaining IT inventory, coordinating receive, induct, and audits of assets assigned to the IT department, and maintaining general standardized housekeeping of all warehouse areas.

Established FMLA claims; tracked and coded documentation in accordance with internal workflow processes. Analyzed FMLA claims to determine eligibility and certification with state and federal regulations. Identified action plan; determined benefits due, and made timely case decisions based on service expectations as established by the client. Communicated decisions and ongoing expectations with claimants and clients. Maintained professional client relationships.

Performed a wide variety of job functions including Clerical/Technical Audit, accounting, and reconciliation of invoices parts and labor on service orders. Areas of responsibility included prepayment and post-payment audits of service billed from contractors using technical products knowledge, computerized database information, and other files lookup methods. Verified invoices for such as technical accuracy, matching diagnosis and parts. Was responsible for making decisions on whether charges… Show more Performed a wide variety of job functions including Clerical/Technical Audit, accounting, and reconciliation of invoices parts and labor on service orders. Areas of responsibility included prepayment and post-payment audits of service billed from contractors using technical products knowledge, computerized database information, and other files lookup methods. Verified invoices for such as technical accuracy, matching diagnosis and parts. Was responsible for making decisions on whether charges were reasonable for service performed, policy/plan coverage and exclusions. Communicated with contractors regarding disputes/changes in invoices resulting from technical audits. Interacted with contractors and managers on issues concerning adherence to contractual agreements, payments and audit issues. Provided and documented detailed contractor instructions on billing and invoicing policies and procedures as needed. Handled calls from contractors for approval of major rate repair service. Show less