Oversee budgeting and financial reporting, ensuring organizational profitability and operational efficiency. Champion exceptional service standards and proactively address customer feedback to enhance sales and service quality.• Business-Driven Solutions | Customer Satisfaction- Crafting solutions that directly impact the bottom line by optimizing processes, implementing new systems, or enhancing existing ones. - The commitment to satisfied customers is evident, by leveraging technology effectively, which contributed to positive user experiences. To understand user requirements and translating them into practical solutions is a hallmark of effective ICT management. * By adopting Nutanix NCP solutions aligns well with the impressive results seen by other organizations. * Managed Security Services solution, has strategically positioned itself to provide comprehensive security services, addressing both preventive and responsive aspects. *The leadership in spearheading the sales division to advocate for cutting-edge AI solutions has significantly impacted PRO IT Solutions and its customers.• Leadership and vision | Adaptability and lifelong | Learning collaboration and communicationThe leadership in the ICT domain requires a holistic approach, combining technical expertise, strategic thinking, and effective communication which shape the organization’s trajectory.

Achieved significant milestones and contributed to PROIT growth. Revenue Growth| Strategic Partnerships| Product Launches |Client Retention and satisfaction| Negotiation skills| Team leadership and motivation• Revenue Growth - Established short and long-term objectives to foster business growth and diversification.• Strategic Partnerships - Building and nurturing partnerships with multiple vendors such as Nutanix, VMware, Fortinet, HPE, CISCO, DELL EMC, Lenovo, Commvault, Veeam, HYCU & Pure Storage • Product Launches based on NUTANIX NCP - One Platform for Hybrid Multi cloud ,VMware & three-tier architecture data center's.• Client Retentions & Satisfaction – Sustained and expanded client relationships.*Negotiation skills across vendors and customers *Team leadership and motivation

As a presales manager, achieving success involves a combination of skills, strategies, and accomplishments• Revenue Generation and Quota Attainment - Led a team of six engineers, setting strategic and tactical directions for the Presales Department• Solution Strategy and Differentiation - Collaborated with business units, customer account teams, and delivery teams to develop a solution strategy. - Developed solutions on NUTANIX Enterprise Cloud Platform, VMware VSAN/DELL EMC Vxrail, RedHat Ceph, and OpenStack for various sectors eg: banking, telecommunications, and security sector.- Developed three-tier architecture Data Centre solutions using DELL EMC, Cisco, HPE, and Huawei enterprise portfolios, along with VMware, Hyper-V, Citrix Xen, and Commvault/Veeam Backup software, & SAP HANA solution• Successfully negotiated vendor pricing, achieving a cost reduction of 10-15% while maintaining revenue growth and positive vendor relationships• Pre-Sales Proof of Concept/Value Engagements: Successfully conducted presentations, solution writeup and Proof of Concepts (POCs),.• Motivating and Developing Team Members

ITO/MS project transition.Achievements• IUSACELL Project in Mexico Successful Delivery for 6 Months Duration.- Successfully orchestrated a significant transition project, transferring IUSACELL operations from IBM to Huawei.- Led a cross-functional team comprising members from various countries in the Middle East, Europe, and East Asia.- Managed the project under tight deadlines, ensuring seamless coordination and communication.- Oversaw the technical migration, process alignment, and knowledge transfer.- Achieved project goals while maintaining stakeholder satisfaction.• Team leadership and motivation -Directed a critical ITO/MS project transition, leading to a seamless handover to the operations manager. Spearheaded a team of 10 engineers through the due diligence phase, accurately identifying existing processes. In Kuwait, Bahrein, Ghana, KSA and Nigeria. By following their appraisals, development plans, KPI ang goals- Oversaw the transfer of roles and personnel, ensuring smooth transitions within the organization. - Managed project tasks and provided leadership, culminating in a successful handover to the operations manager.

ITO/MS infrastructure support Achievements • Team leadership and motivation: Managed a diverse team of 40 engineers across various managed services teams in West Africa and ME sites (HP Unix/Solaris/IBM, Storage/SAN, Network Security, IPCC, and Databases), fostering professional development and motivation. In the Middle East, Arab Gulf and West African countries• Pool of seniors - Established a senior engineer pool to address Priority 1 cases, enhancing communication and collaboration across service sites in West Africa and the Middle East by setting the rules of engagement, process and job roles. Developed tools and procedures to monitor operational health, including backup verification and preventive maintenance.

International turnkey System, Regional Services Division, Lebanon. Services Account Consultant.acting as SSM (service Sector Manager), International Turnkey Systems (Beirut, Kuwait, Bahrein, Ghana, Ivory Coast & Nigeria) • Prepared and managed the regional budget for the Levant & West Africa, aligning financial planning with ITS goals. • Led a dedicated team of 15 support engineers, delivering exceptional service in line with SLAs and fostering interdepartmental coordination. In Beirut, Ghana, Ivory Coast & Nigeria.Executed project management & implementation for data center, leveraging expertise in high-availability systems and storage solutions. (HPE, EMC, Sun & Linux), (CFS RAC Clustering, SVM, VERITAS volume manager), For Etisalat & Zain in Nigeria.

Cis Reunion ( Reunion Island)• Provided 24/7 on-site technical support with a 6-hour response time for SLA repairs on HP 9000/Integrity and SUN servers. Specialized in server clustering, SAN storage, and backup tape libraries. As for Orange & SFR • Covered customers in Reunion Island, France, Mauritius Island, and Madagascar.• Delivered comprehensive training on HP UX administration, HP service guard, EVA Storage, and SAN environments.