Said Mohammad Email & Phone Number

• Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
• Perform scoping and be involve in user acceptance test (UAT) on billing interfaces in the Billing System(s).
• Function as liaison officer to offshore delivery centre and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc.
• Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
• Ensure completeness and verification of bills on timely and accurate basis.
• Analysis of application forms, preparation, and verification of data for billing & adjustment.

Singapore

31 Exeter Road

Gather,create and publish Processes(SOP).Understand/ Executing Errors Handling such as Billing and Payment Errors.Handles Communication and understanding between the different call center sites (Singapore, Malaysia and Philippines).

Employer: SingtelDuration: 01/2/2018- CurrentPosition Held: Senior Customer Care OfficerIndustry: TelecommunicationsSpecialization: Customer Service and Billing AnalystReasons for Leaving: I feel like I’ve developed as much as I can in my current role and am now seeking new opportunities for career growth.Duties/Responsibilities - Handle customer feedback.

Singapore

Employer: SingTelDuration: 01/10/2015 – 1/02/2018Position Held: Operation Support Officer Industry: ITSpecialization: Project Oriented JobReasons For Leaving: Seeking for a better working environmentDuties/Responsibilities Planning and Executing for New Systems Requirement and Development- BCCCreating Standard Operation DocumentsDeployment ActivitiesFor.