Said Saddouk Email & Phone Number

Dortmund, North Rhine-Westphalia, Germany

What Is The Facilitainer All About?Experience virtual events like never before. Welcome to a realm where every online workshop and webinar becomes an interactive celebration of learning. Elevate your Virtual Facilitation with the Facilitainer.Who Is the Facilitainer?I’m Said, the Facilitainer. Inspired by boring online events, I took action. Using tools.

Dortmund, North Rhine-Westphalia, Germany

Dortmund, North Rhine-Westphalia, Germany

Bochum, Nordrhein-Westfalen

💫 Quality Management | Speech Analytics | Incentives | Customer Surveys | Customer Service 💫💡 Conduct root cause analyses using contact analysis tools such as Verint Speech Analytics and NICE Speech Analytics and derive corresponding measures.💡 Develop and implement evaluation tools and knowledge tests for all contact channels in customer service.💡.

Bochum

💫 speech analytics | root cause analytics | process improvement 💫💡 Conduct root cause analyses using Verint and NICE Speech Analytics speech analysis tools.💡 Tune the speech model and continuously improve the speech analysis.💡 Derive and recommend quality improvement measures for the customer service departments using Verint & NICE Speech Analytics.💡.

Bochum

💡 Establish and develop a quality management system.💡 Conceptualize and implement a service provider control concept.💡 Qualitative control of service providers / external call centers.💡 Conduct internal and external quality circles.💡 Develop, track & trace (quality) KPIs.💡 Develop a quality dashboard for qualitative control of internal and external areas.💡.

Solingen

💡 Establish and develop a quality management system.💡 Conceptualize and implement a service provider control concept.💡 Conduct internal and external quality circles.💡 Develop, track & trace (quality) KPIs.💡 Design scorecards.💡 Create MysteryShopping scenarios and conduct MysteryCalls.💡 Conceptualize trainings and create training materials.💡 Prepare and.

💡 Conduct regular quality circles.💡 Coordinate the quality assurance team.💡 Derive, track & trace quality improvement measures.💡 Conduct internal audits and prepare for external audits/certifications.💡 Derive questions for monthly knowledge tests.💡 Create knowledge tests and administer the Moodle tool.💡 Analyze and derive measures from knowledge test.

Monheim Am Rhein

💡 Conceptualize trainings and create training materials.💡 Prepare and conduct trainings for new and existing employees.💡 Develop training and quality improvement measures.💡 Monitor calls and written samples (including using NICE QM).💡 Coach employees.

Monheim Am Rhein