Said Samir Email & Phone Number

Dubai, Ae

United Arab Emirates

United Arab Emirates

• To ensure the cluster reservations sales agents are filling the responsibilities as outlined in their job descriptions.• Supervise and assist the day-to-day operation of the reservations department ensuring that the workload is fairly distributed and completed in a timely and professional manner.• Be fully conversant with all market segments and rate plans used across all distribution channels.• Do the roster for Reservations Team and submit to the Reservations Manager for… Show more • To ensure the cluster reservations sales agents are filling the responsibilities as outlined in their job descriptions.• Supervise and assist the day-to-day operation of the reservations department ensuring that the workload is fairly distributed and completed in a timely and professional manner.• Be fully conversant with all market segments and rate plans used across all distribution channels.• Do the roster for Reservations Team and submit to the Reservations Manager for approval.• Do the quality check on the reservations arrivals as per the task list assigned.• Audit the Reservations Team to ensure the quality of the calls and emails.• Monitor the hotel inventory and report any issues to Reservations Manager .• rain, coach and support the Reservations Agents to build a strong and highly skilled tea• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies.• Responsible for effective implementation and compliance with Accor Reservations Standards Show less

United Arab Emirates

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information• Ensure the adequacy of sales-related equipment or material• Respond to complaints from customers and give after-sales support when requested• Store and sort financial and non-financial data in electronic form and present reports• Handle the processing of all orders with accuracy and timeliness• Inform clients of unforeseen delays or problems• Monitor the… Show more • Coordinate sales team by managing schedules, filing important documents and communicating relevant information• Ensure the adequacy of sales-related equipment or material• Respond to complaints from customers and give after-sales support when requested• Store and sort financial and non-financial data in electronic form and present reports• Handle the processing of all orders with accuracy and timeliness• Inform clients of unforeseen delays or problems• Monitor the team’s progress, identify shortcomings and propose improvements• Assist in the preparation and organizing of promotional material or events• Ensure adherence to laws and policiesHandle hotels:• Address Dubai Mall Hotel & Residence• Address Downtown Hotel & Residence• Address Boulevard Hotel & Residence• Address Sky View• Address Fountain View• Palace Downtwn• ViDA Downtown• Manzil Downtown• Address Dubai Marina Show less

United Arab Emirates

• Efficient communication with all other departments, especially Sales, front office and accounting • Processes reservations by mail, telephone, email and online system• Processes reservations from the sales office, other hotel departments, and travel Agents. • Identify Sales opportunities through individuals, • Convey customer feedback to assist the Revenue Management and Sales Teams in Pricing and sales strategiesHandle hotels:• Address Dubai Mall Hotel &… Show more • Efficient communication with all other departments, especially Sales, front office and accounting • Processes reservations by mail, telephone, email and online system• Processes reservations from the sales office, other hotel departments, and travel Agents. • Identify Sales opportunities through individuals, • Convey customer feedback to assist the Revenue Management and Sales Teams in Pricing and sales strategiesHandle hotels:• Address Dubai Mall Hotel & Residence• Address Downtown Hotel & Residence• Address Boulevard Hotel & Residence• Address Sky View• Address Fountain View• Palace Downtwn• ViDA Downtown• Manzil Downtown• Address Dubai Marina Show less

United Arab Emirates

• Check arrivals, handle PMs and rate checking. • Handle groups, follow up the group offers, create blocks, set up rate codes and load • Efficient communication with all other departments, especially front desk, accounting and sales. • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Check the arrival file 3 days prior to arrival,… Show more • Check arrivals, handle PMs and rate checking. • Handle groups, follow up the group offers, create blocks, set up rate codes and load • Efficient communication with all other departments, especially front desk, accounting and sales. • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Check the arrival file 3 days prior to arrival, and paymasters • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies • Convey customer feedback to assist the Revenue Management and Sales Teams in pricing and sales strategiesHandle 5 hotels:• Novotel Deira City Centre• Ibis Deira City Centre• Suite Novotel Mall of the Emirates• Ibis Mall of the Emirates• Ibis Al Rigga Show less

Sharm El Sheikh, South Sinai, Egypt

• Do the roster for Reservations Team and submit to the Reservations Manager for approval.• Do the quality check on the reservations arrivals as per the task list assigned.• Audit the Reservations Team to ensure the quality of the calls and emails.• Monitor the hotel inventory and report any issues to Reservations Manager .rain, coach and support the Reservations Agents to build a strong and highly skilled tea• Identify Sales opportunities through individuals, Corporate… Show more • Do the roster for Reservations Team and submit to the Reservations Manager for approval.• Do the quality check on the reservations arrivals as per the task list assigned.• Audit the Reservations Team to ensure the quality of the calls and emails.• Monitor the hotel inventory and report any issues to Reservations Manager .rain, coach and support the Reservations Agents to build a strong and highly skilled tea• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies. Show less

Sharm El Sheikh, South Sinai, Egypt

• Check arrivals, handle PMs and rate checking. • Handle groups, follow up the group offers, create blocks, set up rate codes and load • Efficient communication with all other departments, especially front desk, accounting and sales. • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Check the arrival file 3 days prior to arrival,… Show more • Check arrivals, handle PMs and rate checking. • Handle groups, follow up the group offers, create blocks, set up rate codes and load • Efficient communication with all other departments, especially front desk, accounting and sales. • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Check the arrival file 3 days prior to arrival, and paymasters • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies Show less