Said Sarkić
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Said Sarkić Email & Phone Number

Digital Operations Sr. Manager at Richemont
Location: Dallas-Fort Worth Metroplex, United States, United States 7 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Richemont
Role
Digital Operations Sr. Manager
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
23030 employees

Who is Said Sarkić? Overview

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Quick answer

Said Sarkić is listed as Digital Operations Sr. Manager at Richemont, a company with 23030 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Said Sarkić.

Said Sarkić previously worked as Senior Digital Product Manager at Richemont and Systems Support Manager at Richemont. Said Sarkić holds Bachelor Of Arts, English Language And Literature/Letters from University Of Bosnia, Bachelor'S Degree.

Company email context

Email format at Richemont

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Richemont

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Profile bio

About Said Sarkić

I love supporting the front line users, dig into the problems and solve them with modern technology. I listen, support and advocate on behalf of those who are vulnerable. To accomplish this I take the lead where others take a step back. I build relationships and lead with an example. I have enjoyed working with systems, digital products and processes in the world of retail in both fashion and luxury sectors. With 10+ years of experience I have successfully supported, enhanced and strategically scaled an eCommerce and/or Contact Center business from $35M to $350M+ in revenue. To achieve this I always: ~Put the customer at the center of everything I do;~Put the end user in parallel or right beside them;~Build strong and meaningful relationships with my coworkers; I can align, lead, support and grow rapid business growth. Succefully able to pivot a sudden increase of +300% in volume and/or new hires growth from 25-150 in 1 year. Gallup’s strengths finder defines me as:~Achiever(Executing)~Competition(Influencing)~Strategic(Scaling) ~Includer(Relationship building)~Maximizer(Influencing)I educate, grow, refine and drive myself to be a better person and a leader:~I constantly learn new digital products and ways of working;~I stay calm and listen;~I focus on making high-quality decisions;~I won the GEM( Goes Extra Mile) in 2018 with Richemont North America Region; ~I have been promoted 5 times in two companies by 5 different managers in the last 10 years. I have been part of an executive role for the last 6 years and I love bringing a good business case to life. I speak business & tech and enjoy bridging the two worlds together. I enjoy learning from other people and share experiences on new technology. My team is constantly hiring so reach out if you would like to learn more. Professional skills: Product Management | Product Roadmap | Strategic planning | Project Management | Scrum | Agile | Systems Support | SAP ERP | SAP OTC | SAP CS | SalesForce Service Cloud | SalesForce Commerce Cloud | People leader | eCommerce | Customer Relations | Contact Center

Current workplace

Said Sarkić's current company

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Richemont
Richemont
Digital Operations Sr. Manager
bellevue, geneva, switzerland
Website
richemont.com
Employees
23030
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Company profile
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7 roles

Said Sarkić work experience

A career timeline built from the work history available for this profile.

Digital Operations Sr. Manager

Current
Richemont

Dallas, Texas, United States

Apr 2023 - Present

Senior Digital Product Manager

Richemont

Dallas, Texas, United States

-SalesForce Service Cloud regional project implementation owner for 10 Maisons(150 end users)-SalesForce Commerce Cloud Product Owner(Mercury) for Cartier North America (75 end users) -Product owner on Triage calls for SFCC -Deep understanding and system process support for eCommerce Order management coordination for 12 Maisons. -Executive leadership.

Systems Support Manager

Richemont

Grand Prairie, Texas

Apr 2019 - Dec 2021

Sap Sd Support Specialist

Richemont

Grand Prairie, Texas

  • Systems Support Specialist: provide daily technical support to brand ambassadors (agents) as well as Maison e-commerce directors when they encounter issues with any of 25+ Richemont software. Maintain active line of.
  • Technical Sales and marketing: main point of contact for quick resolution of anomalies for SAP SD sales orders starting from online order placement until the end of billing process.
  • Training: Updating and delivering training programs for the use of Client Relations Center systems which include: ERP- SAP SD,SM, or BI modules. Digital Atlasssian tools (CCFE,Jira, Confluence) and CRM sales lead or.
  • Consulting: Undertaking consulting projects for e-commerce business including but not restricted to the use of SAP best practices for subsurface mapping and interpretation.
  • Software Testing: Providing user focused input to the product development process, including assisting in design and testing of functional enhancements. Even with 30% yearly sales growth, successfully managed to plan.
  • Project Management: played major role with any new project implementation within the department. Took lead position with recent Service kit project which successfully is supporting two major Maisons at Richemont with.
Jun 2018 - Apr 2019

Regional Sap Sd Key User

Richemont

Dallas/Fort Worth Area

-Supervise day to day system activities and support brand ambassadors as L1 analyst when they encounter technical issues at the Client Relation Center;-Act as Ticket manager in reporting system related issues to L2 or L3 IT support team via Help Desk ticketing software;-Main point of contact for business process flows and procedures in SAP ERP, CRM.

Aug 2015 - Jun 2018

Sap Sm Key User

Fossil Group, Inc.

Dallas, Texas

SAP SM Key User: Service Management Key user for after-sales watch repairs technical center. Subject matter expert in flow chart documentation, user training, enhancement testing and senior management document presentations of the upcoming releases.Support production issues related to SM data registration, estimate creation as well as pricing and billing.

Feb 2012 - Aug 2015

Administrative Team Lead

Fossil Group, Inc.
  • Monitor inbound and outbound data entry flows in administrative center.
  • Handle work assignments for data entry processors
  • Testing all new SM pricing projects before GO LIVE dates to ensure accurate billing
  • Worked on Daily, Weekly and End of the month reports by exporting data in SAP via various custom or default built SM transaction codes.
  • Ensure accurate data information is keyed in by using SAP service notification module
  • Cover all areas of data entry processing which include Inbound, Outbound, Cost Estimate, and Billing flows
Aug 2011 - Aug 2012
Team & coworkers

Colleagues at Richemont

Other employees you can reach at richemont.com. View company contacts for 23030 employees →

PG Peggy Gu Peggy Gu Colleague at Richemont Jing'an District, Shanghai, China, China View → AD Alizée Dard Belmont Alizée Dard Belmont Colleague at Richemont United States, United States View → YL Yaqiong Liu Yaqiong Liu Colleague at Richemont Chadstone, Victoria, Australia, Australia View → RH Robin Hauser Robin Hauser Colleague at Richemont La Chaux-de-Fonds, Neuchâtel, Switzerland, Switzerland View → KM Katerina Mita Moulin, Phd Katerina Mita Moulin, Phd Colleague at Richemont Switzerland, Switzerland View → EM Eric Mane Eric Mane Colleague at Richemont Les Sables-d’Olonne, Pays De LA Loire, France, France View → SS Saverio Sagato Saverio Sagato Colleague at Richemont London, England, United Kingdom, United Kingdom View → JB Jean-Francois Boivin Jean-Francois Boivin Colleague at Richemont Fribourg, Switzerland, Switzerland View → FC Fernando Castellon Fernando Castellon Colleague at Richemont Toluca, México, Mexico, Mexico View → LC Leonardo Carrillo Leonardo Carrillo Colleague at Richemont Mexico City, Mexico, Mexico View →
4 education records

Said Sarkić education

Bachelor Of Arts, English Language And Literature/Letters

University Of Bosnia, Bachelor'S Degree

English/Language Arts Teacher Education

Texas Education Agency

High School, Electrical Engineering Technician For Computer Technology And Automatic Equipment;

Electrical Engineering School
FAQ

Frequently asked questions about Said Sarkić

Quick answers generated from the profile data available on this page.

What company does Said Sarkić work for?

Said Sarkić works for Richemont.

What is Said Sarkić's role at Richemont?

Said Sarkić is listed as Digital Operations Sr. Manager at Richemont.

Where is Said Sarkić based?

Said Sarkić is based in Dallas-Fort Worth Metroplex, United States, United States while working with Richemont.

What companies has Said Sarkić worked for?

Said Sarkić has worked for Richemont and Fossil Group, Inc..

Who are Said Sarkić's colleagues at Richemont?

Said Sarkić's colleagues at Richemont include Peggy Gu, Alizée Dard Belmont, Yaqiong Liu, Robin Hauser, and Katerina Mita Moulin, Phd.

How can I contact Said Sarkić?

You can use AeroLeads to view verified contact signals for Said Sarkić at Richemont, including work email, phone, and LinkedIn data when available.

What schools did Said Sarkić attend?

Said Sarkić holds Bachelor Of Arts, English Language And Literature/Letters from University Of Bosnia, Bachelor'S Degree.

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