Saida Karanja Email & Phone Number

Nairobi, Kenya

1. Providing customer service.2. Building relationships with customers.3. Resolving customer issues as they arise.4. Gathering and analyzing customer feedback.5. Contributing to customer journey mapping.6. Keeping up-to-date product/service knowledge.7. Continuously seeking ways to improve customer satisfaction and loyalty.8. Managing social media accounts and responding to comments and messages.9. Drafting and sending newsletters or marketing emails.11. Creating and maintaining knowledge base articles or FAQs.12. Creating reports and presentations.14. Scheduling online meetings and conferences.16. Researching industry trends or competitor activities.17. Coming up with content for short courses and presenting them using PowerPoint.18. Creating and Scheduling social media posts for all socialmedia platforms19. Travel arrangements (if required for remote meetings).20. Scheduling meetings, managing calendars, and keeping track of deadlines for internal projects.

Kenya

1. Business development for loan products 2. Support customers 3. Entry into new markets

Farm Shop Hq

1. Franchisee supply relationships - act as the primary contact for all franchisee questions on products,ordering, delivery and returns .2. Demand Planning - develop and implement a process to help franchisee plan weekly stock orders in advance based on projected sales ,seasonal items etc in liaison with the supply chain and Marketing Departments 3. Managing inventory at Farm Shop HQ - develop and implement a system and layout for organizing all products stored at FS HQ stores.4. Develop and maintain all scheduled delivery route plans and direct supervision of FS Fleet drivers and loaders.5. Communicating with suppliers to ensure on-time deliveries and accurate order fulfilment.6. Coordinate inbound and outbound activities for the company.7. Collect and analyze data to identify areas for improvement in the supply chain processes for the company.

Farm Shop Hq

1.Facilitate meetings with management and staff as determined with CEO.2.Scheduling ,coordinating and following up on ,or directly managing projects as directed by CEO3.Coordinate with departmental managers on deadlines and resources requiring CEO approval or review 4.Facilitate improved communication between CEO and senior management team 5. Advise CEO on any potential HR issues that may require intervention 6. Assist departmental managers and CEO in developing and maintaining procedures and controls especially regarding financial /inventory assets 7. Managing monitoring and evaluation programs ( by ensuring all internal and external reports are of high quality )

-proper training on usage of Farm shop POS system in all shops both to the franchisees and respective shop managers-ensuring all relevant data is collected and entered correctly via the POS system-continuous reporting on usability of POS system including emerging challeges- support development and ongoing improvement to Farm Shop IT Systems

Kiambu County

To support input supply activities and management of rural agents network for input firms.Main Job Objectives;1. Co-ordinate the development of a rural agent network expansion plan including training of hub agents and order point agents2. Co-ordinate development of internal guidelines for conducting effective live in-community product and service promotional events3. Help the input firm to develop internal guidelines for using a range of product promotional techniques to attract smallholder farmers 4. Co-ordinate the design and launching of sprayer services and commercialization of the same

Kiambu Town

skills acquired during my work period include-public relations-large and small ambulatory visits-clientele interaction and advice-record keeping-front office management

Ongata Rongai

skills acquired-record keeping-diversing product knowledge to farmers -public relations-marketing skills

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management, 2Nd Class Upper Division

Diploma, Business Management

Diploma in business management

Education record

Education record