Said Ali Email & Phone Number

I am an accomplished Application Support Analyst II with a track record of success in enhancing system performance and optimizing operational efficiency. Currently, I am a dedicated member of the Bluestem Brands team, contributing my expertise remotely since June 2017. Over the past 6 years and 7 months, I have consistently demonstrated my commitment to excellence in application support and system maintenance.Key Achievements:Proactive System Management: Implemented proactive measures that resulted in a remarkable 60% reduction in system downtime. This achievement not only increased productivity but also enhanced customer satisfaction.Issue Resolution: Identified and resolved application support issues, leading to a 15% decrease in system downtime and an overall improvement in system performance. Collaborated with cross-functional teams to address recurring issues, resulting in a 20% decrease in ticket volume within three months.Data Analysis and Optimization: Track support records and analyze data to identify patterns of common issues. Developed comprehensive maintenance plans and upgrading schedules, contributing to a 25% improvement in system performance.Documentation Enhancement: Revamped the company's technical document and procedure system, resulting in a 30% increase in efficiency and accuracy of information retrieval. Collaborated with cross-functional teams to develop and deliver training programs on proper documentation procedures.Skills:Technical Expertise: Web Applications, Mobile Applications, Windows, Active Directory, Splunk, Confluence.Soft Skills: Customer Service, Teamwork, Leadership, Analytical Skills.Process Optimization: Automation, Microsoft Office proficiency.Collaboration: Proven experience in cross-functional collaboration and team building.I am passionate about leveraging my skills and experience to contribute to the success of dynamic organizations. Let's connect and explore opportunities for mutual growth.

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  Application Support Analyst Ii

  Bluestem Brands

  Jun 2017 - Present

  • Implemented proactive measures to reduce system downtime by 60%, resulting in increased productivity and customer satisfaction.• Identified and resolved application support issues, leading to a 15% decrease in system downtime and improved overall system performance.• Collaborated with cross-functional teams to identify and address recurring issues, leading to a 20% decrease in ticket volume within three months.• Track support records and analyze data to identify patterns of common issues.• Developed comprehensive maintenance plans and upgrading schedules for the organization's systems.• Collaborated with cross-functional teams to identify and prioritize critical system upgrades, resulting in a 25% improvement in system performance.• Revamped the company's technical document and procedure system, resulting in a 30% increase in efficiency and accuracy of information retrieval.• Collaborated with cross-functional teams to develop and deliver training programs on proper documentation procedures.

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  Saint Mary'S University Of Minnesota

  A