- Import- Export- Purchasing- Etc

- PCBA Plan- FG Stock plan- Process Shortage Buffer plan- Defective out plan- Fresh out plan- Scrap Out Plan- Deductions- Stock Counting Audit- Local Purchase- Daily Report- ETC

- Supervising Network/ Branches performance.- Maintaining relationships with dealer and distributor.- Monitoring Outstanding pending service, DAP and DOA.- Improve customer service experience.- keep accurate records and document customer service actions and discussions.- Maintain an Orderly workflow according to priorities.- ETC

* Responsible to manage full operation Service of the Area’s (Staff Problem, Review, Conflict, Rolling, etc), Partnership (Dealer). * Prepare & Responsible for Open New Service Center and Partnership (Dealer) for service partners.* Monitoring daily, weekly, monthly service Center and Partnership (Dealer) for service partners.* Handling Complain in Service Center, Partnership (Dealer) for service partners, Head Office, Land lord, Supplier (Partnership) and report to Service Head and Operation manager.* Maintained Relation with Customer, Supplier (Partnership) and The Land Lord.* Cross Check With Purchasing for Part Pending and confirm with Service Head.* Internal Audit (operational, stock spare part (bad part, good part & scrap), etc) ETC

• Creating & responsible a production plan for Refurbish Production (Implement planning, targeting, Quality Control Production, Report improvement and evaluation to Service and Operational Manager).• Coordinate with Purchasing & Sparepart section for Request Part, Pending Part, Incoming Part From China (Manager, Head, Leader).• Monitoring daily activity, production processes/ and adjusting schedules (Receiving, NG & Production Warehouse).• Report to Finance, Service & Operasinal Manager For Stock Unit and Type in Receiving, NG, Production Warehouse.• Ensure the goods are produced on time and good quality.• Supervise and motivate a team of manufacturing, performance review.• To supervise and control the stock in the area is physically assisted by Warehouse staff and Leader. ETC.

• Implement planning & Targeting from Senior Manager, Manager, and Unit Head.• Controlling, Developing & Motivating Coordinator & Staffs• Monitoring Walk in Center & E care (Social Media (FB, Twitter), Pickup request, Email) Floor daily activity.• Report Trend E care, Walk in Analysis & Alert to Managerial level for each and every possibility related with the analysis.• Log In / Out Monitoring, Attendance & Performance Monitoring• SOP & SLA reviewing, Scheduling, Coaching & Counseling.• Coordinate with section Dispatch, corporate sales, retail sales associated with the handling of pick-up and shipment. ETC

• Maintain and support after sales process to all Main Dealer and Dealer national area, • Expand new territory in rural area, report scheme insentif, reporting update, progress and result. Make new plan for improvement.• Responsible for Samsung Collection Point Operation (Planning, set up new, claim processing, repair pending control, maintain Contract, operation, improvement, evaluation Collecting point).• Control Tour Service execution result, Prepare claim to Samsung Electronic Indonesia (SEIN).Cross check with Marketing for Candidate Samsung Collecting Point Partner and Tour Service (Master Dealers & Dealer).• Maintained Relation and control Standardization service quality in Service Center, Samsung Collecting Point Partner and Tour Service (Master Dealers & Dealer), and report to Service Head, Operation manager and Director.• Implement planning & Targeting from Area Manager, General Operation, Director For Collecting Point (Maintain Customer Monitoring Index, LTR, ASTR, Part Avaibility, TAT, Happy Call Survey, Management and Improve Repair Result, Share Result all Achievement Branch to management, Maintenance and Improvement KPI, Make Internal Scorecard for review Collecting Point, Reporting Result and presented update progress branch to all TOP Management, Make Correction Action Plan).• Arrange training for Collecting Point (claims Payment, Admin), Make Payment to Samsung Collecting Point Partner. Monitoring daily, weekly, monthly service Center and Partnership (Main Dealer, Dealer) for Samsung Collecting Point. ETC

• Menjalin & memelihara hubugan baik dengan customer regular & profitable, management’s building, partner kerjasama promosi & marketing. Tenant building, pejabat pemerintahan setempat, pihak kepolisian, pimpinan & orang-orang tertentu di sekolah-sekolah.• Berkoordinasi & saling berbagi informasi dengan HOD, TM & Senior management lain dalam aspek penyedian jasa permainan, management’s persediaan souvenir, customer service & karyawan.• Mempromosikan & mengajarkan budaya melayani & pelayanan customer yang terbaik.• Menangani complain customer yang tidak bisa di selesaikan oleh CM/ CM in charge, sesuai dengan kewenangannya.• Bertanggung jawab terhadap kinerja keseluruhan group center/ center yang di supervise:• Menjalankan performance management system terhadap CM, CM in charge & SPV Tech yang disupervise langsung• Mengelola aktifitas promosi & marketing bersama• Menjalankan regular meeting Center Manager & Center Staffs untuk tujuan saling saling berbagi informasi & menyamakan persepsi tentang bagaimana meningkatkan kinerja masing-masing center.• Membantu development Dept dengan mengusulkan lokasi baru yang prospek.• Mencari dan melaporkan ke atasan langsung informasi terkait dengan competitor’s dalam hal kegiatan-kegiatan penting, product & service competitors.• Membantu kantor pusat dalam menangani issue-issue perijinan & pajak local.• Memelihara kerahasiaan perusahaan dalam segala hal: Jenis usaha, product & jasa, rencana program promosi, system administration, kondisi keuangan, system & procedures, issue-issue ketenagaan kerja & informasi lain yang tidak perlu di ungkapkan.• ETC

• Implement planning & Targeting from Marketing manager, Service Head & General Manager Operation.• Responsible to manage full operation Service of the Area’s (Staff Problem, Review, Conflict, Rolling, etc), Partnership (Dealer). • Prepare & Responsible for Open New Service Center and Partnership (Dealer) for service partners.• Cross check with Marketing, admin Sparepart, Team Promo, and Logistics. (Request for refill stock Part, Claim Report, Process, problem, Promo, etc).• Cross check with Finance division, HRD. (Purchasing, Incentives Staff, Check payment, Insurance, petty cash, etc).• Maintained and control Standardization service quality in Service Center and Partnership (Dealer) for service partners.• Arrange training for Admins and Technicians in Service Center and Partnership (Dealer) for service partners.• Motivated All Technicians and Admins in Service center and service partners.• Monitoring daily, weekly, monthly sales, service Center and Partnership (Dealer) for service partners.• Handling Complain in Service Center, Partnership (Dealer) for service partners, Head Office, Land lord, Supplier (Partnership) and report to Service Head and Operation manager.• Maintained Relation with Customer, Supplier (Partnership) and The Land Lord.• Cross Check With Purchasing for Part Pending and confirm with Service Head, ETC.

• Responsible to manage full operation of 15 stores/ The Area’s.(Staff Problem, Review, Conflict, Rolling, etc), Supplier (Partnership).• Prepare & Responsible for Open New Store’s, event, Promo,Supplier (Partnership), and Bazaar in The Area.• Cross check with MD Brand (Request for refill stock, Claim Report, Process, problem, Promo, etc).• Cross check with MIS, Central Data Management,(Pending data, problem data, report data, all IT matters, etc).• Cross check with Finance division.(Purchasing, Incentives Staff, Check payment, Insurance, pettycash, etc).• Implement planning & Targeting from Area manager & Operation Manager.• Maintained and control Standardization service quality in stores.• Arrange training for Sales staff, Admin and PIC With HRD, Trainer’s.• Motivated All Supervisors/ PIC Store’s, Staff and Admin.• Monitoring daily, weekly, monthly sales, service store’s, Supplier (Partnership).• Cross check with Warehouse division,(Store requested distributions, pending, problem, report, etc).• Handling Complain in Floor’s, Head Office, Land lord, Supplier (Partnership) andreport to Area and Operation manager.• Maintained Relation with Customer, Supplier (Partnership) and The Land Lord.• Cross Check With Internal audit for stock Positions in the floor(Fraud - plus/minus stock), ETC

Customer Need's

Stock Warehouse, Administration, etc