• Provide Epicor end user support at all locations for Company.• Provide incident response support for application issues and troubleshoot production issues.• Implement, configure, and test the Epicor application to ensure a high level of data integrity.• Executes database queries to validate field and table data using SQL.• Develop, customize, and adjust the SSRS report using Microsoft Report Builder.• Define business requirements for new processes, queries, reports, and enhancements and analyze results.• Ensure strict adherence to Group Policy and Procedures, diligently maintaining system controls and compliance.• Efficiently coordinate and liaise with functional teams and third-party service providers to ensure seamless service delivery.• Assist in achieving department objectives by undertaking ad-hoc duties as assigned by the IT Manager.

Job Descriptions:• Responsible for managing Information Technology (IT) related issues matters for 6 shopping malls (including 1 hotel) under Hektar REIT.• Assist HOD in contract management and procurement activities.• Prepare, plans, manages, and tracks departmental budget IT spending on CAPEX and OPEX.• Assist in annual IT capacity planning and scoping to ensure sufficient resources are available minimizing potential disruption.• Tracking project status and highlight issues to the superior.• Responsible for local organization data security and personnel security internal control, drive employee awareness training and compliance standards for the company• Managing and monitoring all installed network appliances, systems, and related infrastructure.• Maintaining IT assets and software license – control, update, maintain and record the log.Accomplishments:• Assist HOD to propose, design, and implement cloud migration plan of the legacy ERP system to the latest version (MRI Property Management version 4.4 to MRI version 10.5)• Propose, design, and integrate People Counting system a.k.a. Footfall system for 4 shopping malls within Selangor, Melaka, and Johor.• Proposed and implement Cyber Security framework based of Nasional Institute of Standard and Technology (NIST) and Malaysia Securities Commission guidelines.

• Implemented company policies and technical procedures.• Update and record IT inventory.• Install and configure network appliances, router, computer, printer, scanner, iPad, MacBook, OS, and software.• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.• Managing the Active Directory, create account users, and join office domain.• File Sharing Management: create, set permissions, and manage network shares.• Email Management: email account creation, client set-up, configuration, and troubleshooting.• Event Support: provide pre-event, on-site, and post-event support including the preparation of IT hardware, devices, network, connectivity, back-up, and other ad hoc functions.• Perform troubleshooting to diagnose and resolve problems.• Maintain records/logs of repairs and maintenance schedule.• Organize and schedule upgrades and maintenance.• Provide orientation and guidance to users on how to operate new software and computer equipment.• Ensure security and privacy of networks and computer systems.• Test and evaluate new technology.• Doing purchasing for purchase IT equipment and others accessories that the company use.Accomplishments:• Migrate servers Physical-to-Virtual P2V (Hyper V & VMware vsphere).• Network wiring recommissioned for Wisma Johawaki (HQ).• Access Points replacements for Wisma Johawaki (HQ).• New Windows Server commissioning.• Managing laptop and desktop leasing for Johawaki Group.•Develop preventive maintenance schedule for avoid harassment to users and keep equipment running as well as prevent downtime and expensive repair costs.• Improved security and system privacy.• Test and evaluate new technology.• Upgraded over 63 computers from Windows 8 to Windows 10.• Negotiated prices, terms, and lead time reduction from suppliers.

• Troubleshoot and repairing notebook, desktop, tablet, smartphone, printer, projector and others IT peripherals at customers’ premises.• Meet KPIs set by Company.• Support and travel to other business site in Klang Valley.• Communicates with client regarding incident progress.• Escalates unresolved incidents/service requests within agreed timescales.• Logs relevant incident/service request details per help desk procedures.• Performs staging of PCs.Accomplishments:• Established good working relationships with customers/clients.• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.• Ensures tickets are updated at all times until issues are resolved.

Hardware Retails, Computer Installation, Troubleshooting and Maintenance. Migrate to perform physical-to-virtual conversion for Windows servers and Setup & Configure IPfire of firewall. Httrack website copier of johawaki.com.my

· Technician Service & Quality Control Inspector· Hardware Retails, Computer Installation and Maintenance· Inspect, Test, And Sample Materials, Parts, Or Products for Defects and Any Deviations from Specifications.