Saidi Chan Email & Phone Number

Markham, Ontario, Canada

• Developed and sustained relationships with new and existing customer base and built rapport as a personable and trusted representative
• Managed 40+ accounts at a time successfully
• Prepared customized quotes and answered inquiries regarding products and services
• Grew book of business in initial months, opening new accounts and closely tracking sales pipeline
• Followed up with sales leads, conducting weekly meetings with prospective clients
• Effectively identified project scope, schedule, and budget with both stakeholders and vendors

Markham, Ontario, Canada

• Created user-friendly installation manuals that are descriptive and visually compelling.
• Created templates and layouts for structuring new technical documentation with Microsoft Word
• Created user-friendly installation manuals that are descriptive and visually compelling
• Monitored the flow of all published content from the time of its inception to distribution
• Regularly consulted with the Design Solutions Team on specific subject matters in order to ensure accuracy, relevancy, and usability of all technical content.
• Developed end-user product documentation in an agile environment while meeting 100% of team deadlines

Markham

• Created and managed a document database of technical training, project overviews, and procedural documentation for project managers, technical support, and on-site technicians
• Researched and updated all required materials needed for technical documentation
• Analyzed departmental documents for appropriate distribution and filing
• Managed and supported all documentation on SharePoint
• Trained technicians by providing documentation and creating video tutorials
• Developed a Knowledge Base for Loblaw and Shoppers Drug Mart

Toronto, Canada Area

• Filtered communications to the team as directed by the store manager, district manager and corporate office
• Contributed to a positive team environment through an approachable, supportive and motivating management style
• Managed store operations such as building maintenance, visual merchandising and inventory tracking
• Managed Brand Ambassadors by training them on sale techniques, product knowledge, and operational procedures
• Promoted from Selling Supervisor to Assistant Manager within 24 months
• Counted cash drawers and made bank deposits

Toronto

• Demonstrated makeup and skin care on clients.
• Inspected service areas and tools to ensure cleanliness.
• Recommended merchandise to customers based on their needs and preferences.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in the assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.

• Led a sales team to achieve and exceed sales goals on a regular basis.
• Continuously maintained a loyal clientele base.
• Regularly met bonus sales.
• Achieved employee of the month on numerous occasions.
• Recommended merchandise to customers based on their needs and preferences.
• Contributed to team success by exceeding team sales goals by 40 %.

Toronto

• Demonstrated makeup and skin care on clients.
• Inspected service areas and tools to ensure cleanliness.
• Recommended merchandise to customers based on their needs and preferences.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in the assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.

Promenade Mall, Thornhill

• Focused on achieving sales goals in a highly fast-paced environment, while providing excellent customer service.

Markham

• Well trained in a variety of different wireless carriers such as Rogers, Fido, Bell, Virgin Mobile, and Solo Mobile.
• Well trained in a variety of wireless software and hardware such as Apple iOS, Blackberry, and Android devices.
• Contract sales.
• Achieved Top Sales Consultant in the district of June and July of 2008.Recommended merchandise to customers based on their needs and preferences

Certificate, Technical Writing

Certificate, Grammar Refresher

Bachelor'S Degree, Graphic Design