Said Isbilir Email & Phone Number

Istanbul, Türkiye

Collaborate with the global cybersecurity awareness team to enhance cybersecurity knowledge and practices among employees in my designated regions.

Istanbul, Turkey

Oversee and manage daily IT operations across Turkey, Italy, and Portugal.Coordinate and maintain strong relationships with partners.Manage the entire hardware lifecycle, ensuring optimal performance and timely upgrades.Collaborate on cross-departmental projects to drive innovation and efficiency.

Istanbul, Turkey

I led our team and ensured everyone was on the same page with our company's vision. I organized diverse events and activities to promote inclusion at work. Keeping everyone in the loop, I regularly sent out newsletters. By chatting with employees, I gathered feedback to help improve our I&D efforts. I then shared those insights with the Steering Committee to shape our company's overall strategy for inclusion and diversity.

Helping Advisors for their;- Return to work- Room for improvements including soft and technical skills- Probation periodGiving feedback to the Mentees and the Management Team

Istanbul, Turkey

Handling escalated casesResolving complex problemsCollaborating with the Engineering TeamDelivering trainings and roundtables Contributing to the ww community by sharing my expertise

Istanbul, Turkey

- To create lasting effects on the business and inspire teamwork, innovation and result, I created a group named Sharing Is Caring to bring people together so that they can interact each other by sharing their experiences, content etc. and achieve more. - Designing, curating, moderating, auditing - Creating contents to share my expertise. Not just only from technical perspective but also soft skills and procedures. - Collaborating with the Program Managers.

Istanbul, Turkey

Managed incoming customer service inquiriesMonitored service quality, managing daily time and attendanceEnsured a consistent world-class level of service satisfaction Provided coaching plan in relation to performance results of the AdvisorsHeld one-on-one sessions to provide clear and direct feedback to each team memberWas a role model for Advisors by standing up for what's rightManaged remote teamsWas one of the leaders in a ww project

Istanbul, Turkey

Data miningAnalyzed systemic and behavioral trends and reporting to the Leadership TeamHelped the Managers and Senior Advisors by clarifying their procedural questionsWorked with the Regional Quality Team to drive the procedural issues

Istanbul, Turkey

Supported consumer market with all Apple productsWas the Subject Matter Expert of iCloudMentored the new hiresWrote on the internal portal to contribute others

Istanbul, Turkey

Was the leader of Convergys for broad commercial supportDelivered more than 50 workshops to optimize customer’s Skype for Business (formerly Lync) environmentContributed to the Microsoft's strategies to earn customer and partner lifetime loyalty by proactive case handling and helping the enterprise customers worldwide by sharing my expertise, so that they can get the most out of Microsoft technologiesWas the mentor of the Microsoft Academy for College Hires, MACHJoined events and summits as an expert to contribute to the business group Cross boundary collaborated with the other departments such as EPG, SMS&PContributed to the total picture by generating a real buzz about my department so that others can properly benefit from the company resourcesWrote on http://blog.microsoft.com.tr/ to contribute to Lync BusinessContributed to sales by demonstrating Microsoft technologies in practiceDelivered training to Microsoft partners in MEA

Istanbul, Turkey

Contributed to the Microsoft's strategies to earn customer and partner lifetime loyalty by proactive case handling and helping the enterprise customers worldwide by sharing my expertise, so that they can get the most out of Microsoft technologiesMentored for the Microsoft Academy for College Hires, MACHJoined events and summits as an expert to contribute to the business group Cross boundary collaborated with the other departments such as EPG, SMS&PContributed to the total picture by generating a real buzz about my department so that others can properly benefit from the company resourcesWrote on http://blog.microsoft.com.tr/ to contribute to Lync businessContributed to sales by demonstrating Microsoft technologies in practice

Istanbul, Turkey

Designed and built the IT environment from scratch by considering the company’s strategies Completed more than 30 projects in order to have business continuityManaged the relationships between Kardem and Microsoft, HP, IBM, SAP and the subcontractorsContributed to Kardem's strategic goals by transferring many new technologies into the existing IT environment such as Direct Access, BGP, VirtualizationManaged the IT budget which was around 200K $, efficientlyEstablished a service desk in the light of ITIL, COBIT and the Deloitte’s frameworkTrained the employees from head to foot, to make them be aware of the technology infrastructure of KardemWas also in charge of the BASIS operations during the implementing phase of SAP so worked with HP and SAP to make sizing and installed the whole system,tuned,copied and supported the SAP users. It was designed with the trio model; development, test and production and including various modules such as FI, MM, HR, QM.The POC of Executive Support

Istanbul, Turkey

Provided training for many of the enterprise companies about the following technologiesWindows 7Windows Server 2008 R2Hyper-V 2008 R2CompTIA A+

Istanbul, Turkey

Improved and managed the IT environmentTransformed some business processes to digital platform

Istanbul, Turkey

Designed and built the IT environment from scratch by considering the company’s strategies Managed the agreements with the subcontractorsMaintained the environment