•Provided account operational descriptions, safety management system assessment, exposure assessments and overall risk evaluation of client operations to Underwriting through formal written reports and ongoing verbal communications in order to maintain accurate and current program information for the use of stakeholders. Kept underwriting informed of account services, recommendation status and account performance throughout the policy year. • Established and maintained program stakeholder relationships, expectations, and communications, both internal and external to the organization by providing clients with training on safety program improvements and exposure control techniques such as accident investigation, safety committee development, plant inspection programs, ergonomics, property conservation and better understanding of federal and state agency regulations. • Maintained effective partnerships with clients and learned about client's business in order to identify risk management objectives and needs. Provided risk control consultation services to clients that focus on both regulatory requirements and best practice safety/risk management practices. Services include field project safety surveys, training program development, training delivery, program development and loss analysis. •Served as a project and program management subject matter expert for life science accounts.  Built and maintained productive relationships with internal and external customers, including clients, underwriting and service teams, claims, and agents. •Managed multiple client projects consecutively and demonstrated effective relationship management skills. • Built relations with new clients and helped secure over $200,000 in additional company revenue annually.

•Triaged customer complaints for potential safety/non-safety and regulatory reporting determinations both domestic and international.•Ensured compliance with all Federal and International regulations as they apply to medical devices manufactured.•Worked with the director of medical affairs to ensure proper reporting for adverse events.•Provided troubleshooting skills in failure investigations with technical experience.•Identified issues regarding Class II (Dental implants) and Class I (Dental ceramics) medical devices and used trending to identify faulty lots and help initiate recalls.•Increased efficiency of previous regulatory system via collaboration with other departments and eliminated a backlog of 3 months. •Collaborated with R&D in MRB to work on improvements and fixes to existing product lines in order to maintain compliance with NCRs and CAPAs.•Worked with the senior management team to develop and implement quality assurance procedures and changes to the quality assurance system.

•Ensured customer complaints are entered into both hard copy and database customer complaint handling systems, and maintain customer complaint file status.•Triaged customer complaints for potential safety/non-safety and regulatory reporting determinations both domestic and international.•Filed Initial and Final MDRs, Incident and Mandatory reports with respective regulatory agencies, provided status update and additional information as requested by the agencies.•Proactively worked with the Customer Support team (Clinical Affairs, Technical Services, Customer Service, Field Sales and Clinical) to obtain customer complaint clarification and customer follow-up documentation, including product return, as necessary.•Identify duplicate and same as previous customer complaints and process accordingly.•Distributed customer complaints to the customer complaint investigation team for investigation.•Prepared and submitted complaint acknowledgment and customer response communications.•Provided troubleshooting skills in failure investigations with technical experience.•Closed customer complaints that have been reviewed and found acceptable for closure, including routing to reviewers for signature.•Filed and maintained closed customer complaints

Created a research team of students Developed a microbial fuel cell powered by wasteCoordinated meetings and activities between membersDesigned the project with co-captain