Answering incoming calls promptly and professionally.Assisting customers with product selection and order placement.Providing accurate information about products, pricing, and promotions.Upselling and cross-selling products to maximize sales opportunities.Maintaining comprehensive knowledge of company products and policies.Adhering to company procedures and compliance standards.

Ensuring day-to-day Rider experience.Escalating Rider issues that arise throughout the day.Understanding Rider Query and able to convey the comprehensive solution via call.Working in time-sensitive situations under pressure in a Rider-Care environment.Monitoring Rider interactions and prioritize inquiries through our internal CRM system.Quickly adapting and delivering to new and developing technology.Contribute through feedbacks to Rider related discussion / consideration with the help of on- ground findings.

Responsible for handling calls, updating customers regarding queries, leads/ticketshandling, call backs where needed and work on different assigned projects.Managing incidents through their entire lifecycle from the first point of contactthrough to resolution, proactively keeping the customer informed of progress.Following standard procedures for proper escalation of unresolved issues to theappropriate internal teamsHandle feedback campaignsCorrectly logging incidents and problems, categorizing and prioritizing them in line withteam procedures.Conducting full and thorough diagnostics with end-users to enable the first point ofcontact incident and problem resolution.Sharing knowledge with team colleagues.Prioritize and manage several open issues at one time

To place orderTo tackle a complaint call and maintain record of itTo manage customer feedback and maintain record of itSocial media tackling/handlingClient tackling/dealing

To maintain inbound calls/chatsTo key an eye on social media complaintsTo provide chat support to riders

To answer inbound calls.To generate leads.To convence customers to buy the product.