Job Purpose: To assist in the smooth operation of SABRE products, through prompt telephone assistance and resolution of problems, recommending solutions, conducting tests and maintaining integrity of database thus assuring a high level of customer satisfaction. Identify functional deficiencies of the SABRE system and potential enhancements from an operational/user point of view. • Provide prompt telephone support and resolution to problems reported by Travel Agents on functional and operational issues to customer satisfaction. • Log all calls for the derivation of useful statistical information. • Advise agents on product enhancements and on the latest information. • Keep Travel agents informed of any enhancements and/or changes to system functionality to optimize system usage.

• Supervises and directs the activities of Business Travel Operations performing all normal managerial functions. • Maintains internal controls sufficient to ensure the safekeeping of negotiable instruments (airline tickets and miscellaneous charge orders). • Supervises and controls the preparation and ensures the veracity of, reports required by Low budget Airlines, hotel chains, car rental companies and other travel services providers. • Performs frequent data quality audits, initiating procedural changes where necessary. • Implements and monitors business allocation policies, produces monthly and quarterly travel management information detailing travel sales and productivity report. • Monitors individual staff productivity, providing skills training and counselling as required. • Monitors service standards provided to users, investigates and resolves claims and complaints. • Devises and implements employee development and service quality programs, using training services available throughout the industry.• Handling Inbound tours for individuals & groups.• Dealing with Indian market for people coming in to Dubai.• Contracting with hotels and local suppliers to promote inbound operations.

• Attending regular Management meetings for Sales Targets and Business development.• Responsible for Operational works, helping front line staff with their queries.• Making cold calls in different companies to grab the corporate business.• Visiting existing corporate clients every month.• Arranging weekly meetings with the staff to update the products and deals and trying to improve their skills with the feedback of the clients.• Coordinating with sales support of CRS for smooth functioning and monthly performance status.

• Working as a reservation counter staff using SABRE CRS. • Handling corporate clients, mainly Japanese companies.(Mitsubishi, JTMETRO-Obayashi, Hitachi etc)• Responsible for cost-effective Itinerary planning and air travel management for corporate clients.• Interacting with sales people from different airlines to workout special fares for the group bookings.• Responsible for ensuring timely submission of sales reports.• Ensure clients attain excellent service through identifying proactively and correcting prospective process plus service gaps. • Support with various Airlines product improvements as assigned.• Assist account management efforts through participating in customer meetings as requested.

• Travel Consultant I was responsible for all type of client requirements which includes PNR creation, hotel reservation & ground transportation using AMADEUS reservation system. • Working out special corporate deals with sales people of different airlines.• Handling In-house business in which making group bookings for different sectors like SASC & Indian Sub continent on EK, SV, QR, GF, CX & TG.• Providing special service requirements for First class and Business class passengers going to Europe, Scandinavia & USA.• Being the GSA of TG I was also handling baggage check in and reservations counter on the airport at Dammam.

• Handling reservation on CRS-SABRE, AMADEUS & IC.• Document production using GALILEO system as well as issuing tickets.• Dealing with agents & sub agents for there travel requirements.• Seat confirmation of the passengers.• Working out a special deal with airlines for special international events.• Fare calculation for various types of itineraries.• Keeping updates of various airlines deal sheets.• Issuing the tickets manually for various airlines.